I find no matter who I speak to and whether the system I'm referring to has anything to do with Akita or not, everyone is willing to help and try. That makes a difference as you guys generally guide me to a result even if you can't fix.
“As a company we find Akita are quick to respond to requests and the team are helpful and friendly. We consider Akita as our off site IT department and find you and your colleagues always happy to assist with our questions. It makes the day much easier for us to get on with what we do best, in the knowledge that the Akita team will do their bit and keep us informed of progress.”
“The helpdesk is great. Their strategic advice is a bit confusing and it seems like they are just selling their products rather than acting in our best interests.”
Thank you for your kind comments about our support services. In regards to our consultancy, we only ever suggest solutions we truly believe will help our customers. If there’s anything that we’ve suggested that you’d like clarification on, we’ll be happy to help.
“Always very quick to help and sort out any issues I have. Great over-the-phone support offered, and always very friendly and professional. Absolute dream to work with considering some IT companies are very anti-talking to the customer! Always happy to share their knowledge, too, which is something I really truly appreciate. :)”