I find no matter who I speak to and whether the system I'm referring to has anything to do with Akita or not, everyone is willing to help and try. That makes a difference as you guys generally guide me to a result even if you can't fix.
“The helpdesk is great. Their strategic advice is a bit confusing and it seems like they are just selling their products rather than acting in our best interests.”
Thank you for your kind comments about our support services. In regards to our consultancy, we only ever suggest solutions we truly believe will help our customers. If there’s anything that we’ve suggested that you’d like clarification on, we’ll be happy to help.
“Well, first: it doesn't.
You guys are very responsive and good in IT but the system you run crashes all the time and doesn't keep up to the more and more increasing needs for reliability and quick response. several t
In brief: people are good , system is not.”
Thank you for your feedback which we do take very seriously. There is an underlying systems issue which both your senior management team and Akita are aware of. The cause is related to the poor connectivity service to the head office which neither you (the client) nor Akita are able to resolve as is supplied by a third party. Between your management team and Akita senior technical staff a design change to the systems to alleviate these issues has been agreed and is being rolled out in stages.
I understand your frustration and thank you for your patience in this matter. I expect your experience in the near future to be greatly improved, in the meantime one of my technicians will be on site on Wednesday if you want to discuss the modifications and timescales.