Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.50

4.5 Rating 894 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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“I received exactly what I ordered. It's well made and does the job. Delivery was quick and well packed.”

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Posted 1 year ago

“It is a long-established brand. Quality and reliability. Trustworthy. I wanted a replacement drainer. I spotted the brand name discreetly on the original and I went straight to the Addis web site. Easy!”

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Posted 2 years ago

“Bought washup bowl and sink mat. Good quality items. Delivery time excellent. Recommended”

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Posted 2 years ago

“Very good quality products and great service”

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Posted 2 years ago

“Had this dish drainer in red for over 18 years still in good condition. Changed colour scheme in kitchen so ordered in black looks lovely worth every penny 😊”

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Posted 2 years ago

“Pleased with the quick delivery of the two items, had been looking in shops unable to locate the item, so looked on your website and found item I was after. Satisfied customer.”

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Posted 2 years ago

“Just hoping this one lasts longer than my last one!!! It leaked so i had to take the bottle off and squirt it out my self”

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Posted 2 years ago

“Couldn't find the item in local stores so ordered direct from manufacturer. First class service.”

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Posted 2 years ago

“Pleased with ironing board cover as it's not that easy to find places that stock the shirt board cover, and delivery was fine.”

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Posted 2 years ago

“I have used this style of mop from Addis for several years but have found it difficult to get it in shops near me. I was so pleased to have been able to get it direct from Addis.It is easy to use , very obsorbant,easy to squeeze the water out and i would not be without it in my shower room.”

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Posted 2 years ago

“Not as big as I was expecting, I had to keep my old one to use to put a full load out to dry, new rack not big enough. So using two now. I also think it's expensive for what it is.”

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Posted 2 years ago

“Delivery slow and needed a signature (for a plastic washing up bowl!) item well made and exactly what I expected so happy with my purchase”

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Posted 2 years ago

“Great Friendly Customer Service. Ordered @ Christmas. Order Completed when they returned on 2nd January. Rang a couple of times. Great Friendly advice on phone about my Order.. Would Highly Recommend..”

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Posted 2 years ago

“Very pleased with the products which arrived well wrapped and in good time. I was informed that they had been sent and they arrived in the expected time frame. The time frame was longer than usual because of the Christmas break but I understodd that would be the case. Very happy. The food boxes are a style and sizes I always use.and find ideal for fridge and freezer.”

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Posted 2 years ago

“Bought a white kirchen bin from yous was fast delivery and the bin is good quality & lovely & white a wee bit of a shine aswell perfect not too Bulky price was good aswell would deffo recommend”

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Posted 2 years ago

“improve as your provider of quality yarns?”

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Posted 2 years ago

“Needed a replacement bottle for my spray bottle. Easy to find. Good quality too. Quick delivery.”

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Posted 2 years ago

“Item was as expected - very happy with it”

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Posted 2 years ago

“Thankyou for the lovely bowl. It matches my kitchen perfectly.”

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Posted 2 years ago

“Mop OK. Customer Service non-existent. I would have said dreadful, but it really was non-existent. I ordered 2 mops. There were no instructions on how to put them together. First mop would not squirt water. Phoned Customer Service number in late afternoon. Closed. Left message on answer phone. Never received a reply. . Unless you're physic, you could have problems putting the mop together. Also web site and You-tube tutorials useless. Would give NO stars for Customer Service but doesn't give the option. Would give NEVER to describe how quick the company replied to my query but not given the option. Even their surveys are useless. Will NOT Addis use again”

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Posted 2 years ago

Good Morning Robert, Sorry to hear you were unhappy with the customer service received. I have checked the system and am unable to find a message from yourself, so I do apologise that you didn't receive a response. There appears to have been an error which stopped us from receiving this. Please note that our phone lines are open 8:30am-4:30pm Mon-Thurs and 8:30am-4:00pm on Fridays. We are only a small team so sometimes if we are already on the line you may not be able to get through but we will always endeavour to call our customers back. You can also reach us on info@addis.co.uk where we aim to respond within 5 working days, but usually much quicker than this. Kind Regards, Addis

Posted 2 years ago

Addis Housewares Ltd is rated 4.5 based on 894 reviews