Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.53

4.5 Rating 1,030 Reviews

88 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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English

“Took a very long time to get the items but they seem fine now they arrived.”

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Posted 2 years ago

“Please tell me what this order relates to? Essential information for your customers!”

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Posted 3 years ago

“Glacial delivery”

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Posted 3 years ago

“excellent products as usual but due to staff shortages had to wait 2-3 weeks for delivery.”

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Posted 3 years ago

“Although the item fits I felt it rather pricey and took far too long to arrive.”

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Posted 3 years ago

“I have had several Addis washing baskets over many years two bit the dust a few months ago so ordered three used them for a few weeks when one split by the handle so contacted Addis who sent a replacement they seem a bit flimsy so will have to careful with them I still have two baskets I have had in constant use for forty years and are still going strong I don't think these new ones will last forty months let alone forty years therefore a bit disappointed with quality.”

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Posted 3 years ago

“product was good but the service is very poor, I had to chase my online order after receiving no communication on the status and progress of my order. Room for improvement in the customer service team”

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Posted 3 years ago

Hi, Sorry you received no communication regarding your order. Email confirmations and dispatch emails with tracking are an automated process and usually will go through fine as long as the correct email address was provided at checkout. I apologise that this wasn't the case for your order, however I'm glad you were able to get an update when you contacted us and are happy with your product. Kind Regards, Addis

Posted 3 years ago

“Whilst the goods were of an acceptable quality the service on the order was not. I was not informed when the items were to be delivered or by whom. They came in two separate parcels and the packaging on the second one came torn with holes in it. When I phoned to find out what was happening after the first delivery I was informed that there wasn't anyone in who could help and I would have to try phoning the next day. In the end I sent an email but received no response until after the second package arrived once again without warning.”

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Posted 3 years ago

Hi Sandra, I apologise that you had a negative experience with Addis. Our dispatch and tracking emails are automated and as long as the correct email address was provided at checkout these should have been received without issue. I apologise that this wasn't the case for you. We are a small team so unfortunately there are times when no one is available from the consumer services team to assist, but we always endeavour to get back. Apologies that no one responded to your email on this occasion. Kind Regards, Addis

Posted 3 years ago

“Product as described. Unfortunately one item was damaged and I couldn't get a screenshot of it to attached, therefore was unable to get a replacement/refund. Not very trusting.”

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Posted 3 years ago

Hi Phillipa, I'm sorry to hear one of your items arrived damaged. Our company policy is to repair/replace once proof of purchase and photo of the issue is provided, so in this instance we would just need a photo of the issue as your order was placed on our website so we already have your proof of purchase. Kind Regards, Addis

Posted 3 years ago

“The Addis sink drainer is ok.. however, we were hoping for a slightly thicker metal/cover frame, which we had previously, but not sure it was 'Addis'. We shall continue to use this drainer but will keep an eye out for something slightly more solid with the exact same shape. By the way the package when delivered was crushed completely but the drainer ok, just missing a 'foot' on one of the corners.”

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Posted 3 years ago

Hi, Sorry to hear you don't feel the quality of your drainer is very good. We will forward your feedback onto the production department to look into. With regards to your missing foot on the drainer, please send us an email to info@addis.co.uk with a photo of the part needed and we will see if we currently have stock of the spare part to send you. Kind Regards, Addis

Posted 3 years ago

“The addis super dry plus mop was excellent but the so called steel scourer rusted within a couple of days and I had to throw it out. It was totally useless.”

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Posted 3 years ago

“Shame have to pay for returns osnt realise , wasn't worth to return an item that i order wrong size in error. Would definitely avoid buying from you again in future. Most other companies I've used can return at drop off point with no cost”

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Posted 3 years ago

“product was good quality. delivery was slow. and found it a lot cheaper in a shop after buying it 😒”

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Posted 3 years ago

“The dustpan is like the old one I had but the bruhes are not as good cheap imitation of the fine brushes they used to supply”

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Posted 3 years ago

“The bin is a perfect size for our unusually narrow cupboard, but came in a different colour than that requested (white not grey) and took longer than expected to arrive.”

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Posted 3 years ago

“The small brush is excellent. The dish drainer is not as good as the model it has replaced. It doesn't have enough space to hold a large cooking utensils, a standard mug for tea/coffee and not many of plates are supported by the rack section.”

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Posted 3 years ago

“Initially had some difficulty using a discount code but Customer Service was helpful and situation resolved. Order processed and very happy with delivery.”

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Posted 3 years ago

“Quite a long wait for item to be delivered. And not much updates on situation of delivery.”

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Posted 3 years ago

“With the greatest respect what can I say it’s black it’s a bin and holds rubbish in the most fantastic way Well done Addis 😁”

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Posted 4 years ago

“Ordered a bottle which is good but it’s not working properly because the spring fell out of the attachment so it’s not spraying”

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Posted 4 years ago

Addis Housewares Ltd is rated 4.5 based on 1,030 reviews