Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,962 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

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Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“😪 there was only disappointment for our son and ourselves when we couldn't purchase your product we ordered...as you don't ship to Canada.”

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Posted 7 years ago

“As far as I am aware I have not had an email from you yet confirming delivery arrangements. Please could you confirm when the delivery date is? Thank you E Mitchell”

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Posted 7 years ago

Hi Elaine. We will be dispatching your item later today. You should receive a text and email later today with your tracking details. :)

Posted 7 years ago

“Very dissapointed. They cancel my order without any email message and no reason given.”

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Posted 7 years ago

“Haven’t received it yet, just hope it arrives on time”

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Posted 7 years ago

Hi Jane, Your order was dispatched last night for delivery today - you should have received some tracking details by email. If you haven't got this, please let us know and we'll forward this on to you. :)

Posted 7 years ago

“We haven't had it delivered yet”

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Posted 7 years ago

“Have not recived any toys yet so cant say if its a scam or not”

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Posted 7 years ago

“Purchased the hot wheels car bed for my 2 year old son last week. Upon opening noticed one of the bed parts had a massive split all the way down the plastic, which probably wasn't helped by the fact there was one delivery driver who struggled to carry the heavy box. Called the website and they arranged for a collection and refund for the day after. Waited in all day and all night as the delivery service don't give any expected time. No one showed up to collect. As it's been the weekend now I've been stuck with a huge box with a broken bed I cannot use, and no refund as the store won't even begin to process my refund until the bed is back....which will be god knows when. I normally order from Argos however saw the bed for £30 less on here, I will be ordering from Argos not risking this again. Also the state the box was in was just awful, looks like it was a return. No packaging around frame or anything protecting it, just dumped in the box.”

Helpful Report

Posted 7 years ago

“Order placed. Money taken out of my account 9 days ago and nothing. No confirmation of my purchase and no sign of the swing set I ordered. Waiting for a reply to my email. Not impressed at all given that my grand daughters birthday is in 4 days time.”

Helpful Report

Posted 7 years ago

Hi Stephen. We're sorry for any disappintment and confusion here - On the order we received through our website, the 29th of October has been picked for delivery. If you would like this changed to be delivered as soon as possible, please give us a call on 0800 028 1168, or email us at mail@activitytoysdirect.com and we will get this sorted for you.

Posted 7 years ago

“Unfortunately we have had a disappointing experience. Spent over £600 with this company. The climbing frame was missing parts upon delivery which we are still awaiting for. Extremely poor quality on the play house with split wood and nails stuck out. Having to return both. Waste of time ordering from them.”

Helpful Report

Posted 7 years ago

We apologise for the delays in the climbing frame caused by our courier, and for the disappointment with the quality of wood on the playhouse. We have emailed you regarding all of the above, and your refund will be processed once all the pieces are back with us.

Posted 7 years ago

“I still have not received my order. Am in discussions with the delivery company and yourselves as to what is going to happen. I am expecting a phone call tomorrow.”

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Posted 7 years ago

Dear Stephanie, We are very sorry for the inconvenience this has caused you. Unfortunately it seems the courier has lost the goods, however as discussed with your self we will have a replacement on the way for delivery tomorrow. Again apologies for the inconvenience this may have caused.

Posted 7 years ago

“I have not received it yet, you're a bit premature!”

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Posted 7 years ago

“credit card charged twice. luckily I found out before my statement was sent otherwise I would have had to pay twice for 1 order. amount refunded but no apology or any explanation as to how my credit card was charged twice. no issues with order or delivery but due to the issues with the incorrect charge being put through and lack of apology or explanation I could not recommend”

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Posted 7 years ago

“Received my order in time for the weekend as planned only to find several pieces missing. 18 to be precise! ATD contacted Plum who said there’s an addendum to the instructions so it turned out I only had 9 pieces missing - not as bad I suppose! Almost three weeks on I still don’t have the missing pieces and after several calls it turns out Parcelforce attempted delivery and left a calling card - turns out to the incorrect address! I’ve made a number of calls, only ever been updated when I call and I still don’t have my three year olds birthday present. I’m sure it’ll get sorted out but I’m over this now and so are the kids! Underwhelmed.”

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Posted 7 years ago

“The item is all scratched and does not look as same as picture it’s very poor quality. I be happy if money can be refunded for faulty item”

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Posted 7 years ago

“I’m really sad to say the easel was broken! The wood around the frame is broken making this item unusable.”

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Posted 7 years ago

“Delivery have let you down waited in the arranged day and no delivery. Then waited in again the next day. Very disappointed as it was a gift for grand children”

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Posted 7 years ago

We're terribly sorry for the disappointment caused by the issues with your item. Our courier lost the item in transit and did not inform us so we were unaware of the issues until it was too late to help out. Once again we apologise for this, and we have since refunded your order as discussed.

Posted 7 years ago

“Slide did not arrive with order, a lot of wood that did arrive is badly damaged. Slide arrived, is faulty. Told new wood would arrive 2 days ago. Still waiting”

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Posted 7 years ago

We're terribly sorry for the disappointment with your product. We have arranged for new parts to be sent out this week for you and apologise for the inconvenience caused.

Posted 7 years ago

“My order was not delivered”

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Posted 7 years ago

We are sorry for the inconvenience. The wrong delivery address was entered when placing the order and thus the item was delivered to the wrong address. This item is being scheduled for re-delivery to the correct address as soon as possible.

Posted 7 years ago

“The delivery company you used are so rude and I have a sick child and when I rang you customer service they put the phone down because I laughed I expect a call as soon as possible from the manager”

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Posted 7 years ago

Hi Andrew, We're sorry that you were dissatisfied with the courier and we are looking into this further as discussed. Your call was terminated due to foul language and rudeness towards our customer service team. A manager will be in contact shortly.

Posted 7 years ago

“I waited in all day on Friday for my order to arrive, it never arrived.. This was a birthday present for my granddaughter whose birthday was on Saturday. Very disappointed I sent an email and I am waiting for an explanation. I work Monday to Thursday long days so it will take another week for this to be delivered.”

Helpful Report

Posted 7 years ago

We're terribly sorry for the inconvenience caused by the item being delayed. This was due to an issue with our courier which meant they couldn't deliver it to you on Friday unfortunately. We have arranged to hold this item for you and get this back out to you this Friday, and have upgraded the service to an AM delivery to ensure you don't have to wait in all day. Once again we are very sorry for the disappointment and inconvenience.

Posted 7 years ago

Activity Toys Direct is rated 4.6 based on 2,962 reviews