Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,948 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

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Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got 2 very happy children. Very fast delivery. No issues what so Ever. Happy days”

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Posted 6 years ago

“Excellent service and delivery.”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“I placed an order for a kids outdoor picnic table. On the website it said in stock. You took money out of my bank account and days later i got an email back saying out of stock. I really needed this picnic set for my nephew for his birthday. I was told just days before my nephews birthday that this picnic table set was not available. Service was terrible. My order was cancelled by email notification. Terrible experiance . Will not recommend to others.”

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Posted 6 years ago

I'm sorry that you were unhappy with your experience on our website. Unfortunately this happened due to a stock error on our site, and because of this you were able to place an order for an item that was out of stock. As your order was placed on a Friday night, we were unable to find and correct this until Monday morning as the office was closed. Your money was refunded as soon as our customer service team were back in the office at 9:16am on Monday morning. Once again we are very sorry for the disappointment that this has caused.

Posted 6 years ago

“Excellent Service, product was easy to find I purchased it to go with the rain showers splash pond water table which I had bought previously direct from the manufacturer, but didn't know it had an umbrella slot or that I could purchase one separately. It arrived on the day specified and was left as instructed., I noticed that this site has the lowest prices so I will definitely purchase from them again (got my eye on a kitchen).”

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Posted 6 years ago

“I was worried that because the item was out of stock there may have been a delay in the restocking past the date expected. I contacted Activity Toys Direct and was assured the restocking date could be relied upon. True to their word, my order was shipped on the date promised and received the following day. Very happy with their service and would recommend them”

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Posted 6 years ago

“Service was excellent right from the start, prompt confirmation of order, told about delivery, got delivery time, order arrived middle of time slot. Purchase is exactly as described, three happy grandchildren two happy grandparents. Well done.”

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Posted 6 years ago

“My friends son would not get out of it!!!! Super!!”

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Posted 6 years ago

“Speedy delivery in perfect time for my grandsons 2 birthday Thank you”

Activity Toys Direct 5 star review on 13th July 2018

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Posted 6 years ago

“Very quick delivery, excellent product. My granddaughter loves this swing, will definitely be buying more items for my granddaughter from this company. They have a brilliant range of products. The swing is so very strong and the wood could not be any smoother. Great company”

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Posted 6 years ago

“missing parts ...growing wooden swing i seemed to have to do all the tel / emails / to you to get 'fast' response (parts still not yet recd ...... ) should be today 12/07...... but as i ordered this for my grandsons first birthday on the 08/07 to be used at his party .....VERY ANNOYED to say the least .... I know the supplier is PLUM .... who would have packaged this item .... But as i purchased form you ***** looking for some kind of credit as *****compensation for delay as disappointment Mrs Karen Ward”

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Posted 6 years ago

“Very quick and efficient delivery. Just as described. My granddaughter and her friends love this. Highly recommended.”

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Posted 6 years ago

“Easy to order Very fast delivery Well packaged All good”

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Posted 6 years ago

“Was worried after reading some reviews but I got my item the day I selected while ordering and my husband built it fairly easily. The plum loris wooden swing set. Would defo use again as it was the cheapest I could find online.”

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Posted 6 years ago

“Excellent price and delivery. Will definitely shop here again”

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Posted 6 years ago

“delivery date quick order procedure efficient and quick”

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Posted 6 years ago

“Delivery was quick and product was as advertised and cheaper than elsewhere, would use them again.”

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Posted 6 years ago

“Order arrived next day, in perfect condition, one hour time slot given which was great. Really pleased with quality of the step2 car. Our grandson will be delighted.”

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Posted 6 years ago

“The wooden poles have a massive split In then, this would allow rain water and rot in weeks, we need a replacement please as for birthday present.”

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Posted 6 years ago

Hi Natasha. We're sorry that you are unhappy with your item - In many cases with round wood swing sets, the cracks in the wood are entirely normal and do not impact on the structural integrity of the swing. Please read our Wooden Products guide below to find out more information: https://www.activitytoysdirect.com/wooden-products/ If you believe that the cracks render the item unfit for use, please send us images to mail@activitytoysdirect.com and we'll take a look and advise further.

Posted 6 years ago

“Product of good quality and exactly as stated. However delivery with DPD dreadful! I was expecting delivery to my home address only to be informed by email that it was going to be delivered to local Halfords store! Took day off work to stay in for delivery. DPD informed me that they would send a passcode to pick up goods from store but I didn’t get one from them. I went to store but they wouldn’t let me have the goods without the passcode. The goods were behind the counter waiting with my name on but I had to go home to wait for code. I eventually after slot of effort and frustration got through to a customer advisor at DPD the next day, who said the goods had not been delivered to store yet. I politely disagreed as I had seen the goods the day before. After 15 minutes waiting on the phone the CSA said I could go collect the goods in store with ID. I went to store and the assistant just handed the goods over and did not verify my ID at all. Very frustrating! At last I got my goods but a day later than needed to be and missed giving my grand-daughter her birthday present on her birthday. Really annoying as I had paid for the privilege of choosing delivery date on purchase! Not happy with delivery service and will not be using the company again!”

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Posted 6 years ago

Activity Toys Direct is rated 4.6 based on 2,948 reviews