Ace Safetywear Reviews

Name: Ace Safetywear
Address: Emberton House, Yeomans Way, Bournemouth, Dorset
Rating: 4.69

4.7 Rating 1,190 Reviews

98 %

of reviewers recommend Ace Safetywear

4.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ace Safetywear:

Everything from protective clothing, footwear and hard hats to first aid kits and goggles. A huge range of products are available to buy online today!

Visit Website

Phone:

01202 240004

Email:

sales@ace-safetywear.co.uk

Location:

Emberton House,
Yeomans Way,
Bournemouth
Dorset
BH8 0BP

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Ace Safetywear 5 star review on 16th September 2024

Stephen R

Ace Safetywear 5 star review on 25th October 2023

MISS JANA S

Ace Safetywear 5 star review on 13th May 2023

Stelios K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately I cannot review this product as I have no revived it”

Helpful Report

Posted 1 month ago

Hi, I’m very sorry that our review request reached you before your order had even been delivered. This happened because the automatic review emails were automatically sent during our Christmas and New Year shutdown, and unfortunately went out before we returned and processed outstanding orders. Your order was completed as soon as we reopened, and I’m pleased to confirm it was delivered shortly afterwards. Our sincere apologies for asking for feedback too early — we completely understand how frustrating that can be. We hope you are now enjoying the item and it meets your expectations. Thank you for your understanding. Kind Regards Ace Safetywear

Posted 1 month ago

“Ordered two weeks ago and still no update or communication about the delay. Delays happen, but being completely ignored as a customer is not acceptable. Very disappointing service.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Jurgita. We sincerely apologise that you were not contacted sooner regarding your order. We understand how frustrating it is to feel ignored, and this is not the level of service we aim to provide. We are currently investigating internally to understand why this happened and to prevent similar occurrences in the future. In the meantime, we have reached out to you directly with more details about the delay and advised when new stock will be available from the manufacturer. Again, we’re very sorry for the inconvenience caused and want to assure you that we will work closely with you to resolve this matter to your satisfaction. Thank you for your patience and understanding. Ace Safetywear

Posted 2 months ago

“Only just been delivered today! therefore delivery system judged to be poor. The safety boots are as ordered but there was only ONE PAIR OF GLOVES in the boot box not the pack of ten ordered and paid for.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced. Your order was dispatched on time, but unfortunately, there was an unexpected delay with the courier, which we understand caused frustration. Additionally, we sincerely apologise for the system error that resulted in only one pair of gloves being shipped instead of the pack of ten you ordered and paid for. Please be assured that we have already reached out to you directly to resolve this matter to your satisfaction. It’s never our intention to let our customers down, and we truly appreciate you bringing this to our attention. When issues arise, we do our best to resolve them promptly and fairly. Thank you for your patience and understanding. Ace Safetywear

Posted 2 months ago

“Still no boots after a week. Have bought from in the past. Not again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and I’m truly sorry to hear about the delay in receiving your boots. We understand how frustrating it can be when an expected delivery doesn’t arrive on time. I want to assure you that your order was dispatched and is currently with the courier. Unfortunately, it appears there has been an issue on their end which has caused a further delay. We are now escalating this matter directly with the courier to find out what has happened and to ensure your parcel is delivered as soon as possible. We’ll keep you updated with any developments. Please accept our sincere apologies for the inconvenience caused. Your satisfaction is very important to us, and we appreciate your patience while we work to resolve this. Kind regards, Ace Safetywear

Posted 3 months ago

“Says 2 to 3 days. Been a full week and not recieved my item. I emailed and was told there was a delay and it will take 2 days.. Still nothing. I want my money back.”

Helpful Report

Posted 4 months ago

Dear Richard, Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your order. We understand how frustrating it must have been to wait longer than expected, especially after being informed of a further delay. This is not the experience we aim to provide, and we truly regret the inconvenience caused. We’re pleased to confirm that your goods have now been successfully delivered. If there’s anything further we can assist you with, or if you have any concerns about the item, please don’t hesitate to reach out. Thank you for your patience and understanding. Kind regards, Ace Safetywear

Posted 4 months ago

“I ordered saftey boots on Wednesday, 24th Septemper and today 30th September the item is still on hold.On your website its says that orders will be dispatched in 2-3 workings days.I supposed to receive it tomorrow and I do not have any email confifrom your side.The communication is very bad . Very disappointed.”

Helpful Report

Posted 4 months ago

Dear Vasilica, Thank you for your feedback, and please accept our sincere apologies for the delay in dispatching your order and the lack of communication you've experienced. We understand how frustrating this must be, especially when your order was expected to arrive by now. Our standard dispatch time is indeed 2–3 working days, and we're sorry that your order has not met this expectation. Please rest assured that we are now prioritising your case and a member of our team will be contacting you directly to resolve the issue as quickly as possible. We're committed to putting this right and ensuring you receive your safety boots without further delay. Thank you again for bringing this to our attention, and we appreciate your patience while we work to resolve it. Kind regards, Ace Safetywear

Posted 4 months ago

“This has been the worst online shopping experience I’ve had in a long time. I ordered a safety helmet from Ace Safetywear and, to this day, I have still not received my purchase. The main issue lies with the courier service, DX, which is absolutely unacceptable. They are impossible to contact – all responses are automated, and there is no way to speak to a real person. Their delivery drivers consistently fail to make proper delivery attempts. Despite being at home, they claimed to attempt delivery and just left a card through the door without even ringing the bell or knocking. To make matters worse, there's no option to leave the item in a safe place or reschedule a delivery properly as all times are between 9am and 5pm. I don't see why I should be expected to take a full day off work to wait in for a parcel that might turn up at the very end of the day!. The entire experience has been stressful, frustrating and incredibly time-wasting. Ace Safetywear seriously needs to reconsider using DX as a courier. If this is the level of service customers can expect, I will not be purchasing from you again, nor will I be recommending you to others. Extremely poor service from start to (not even) finish.”

Helpful Report

Posted 9 months ago

“I have not received my wellingtons. Your chosen delivery service DX keeps going to the wrong address! I have waited in for four hours over two days and no one has come to the front door. I live in a ground floor flat and have kept an eye open, but they don't come to my property. They are next to impossible to contact except by an automated system that is extremely inflexible.”

Helpful Report

Posted 1 year ago

“Would help if I’d received the product to be able to review it.. Still waiting!!!”

Helpful Report

Posted 1 year ago

“Bought a pair of Dunlop Purofort plus wellies. The delivery service by Ace safetyware was spot on but the wellies look like rejects … the top of each welly has been roughly cut with a knife. I don’t know if this is a standard Dunlop production or if someone’s pushing rejects under the guise of new. Wouldn’t recommend!”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review, we are concerned to hear of your issues with the purchase of your Dunlop Purofort Plus Wellingtons. I can assure you we only supply Original Dunlop items, and under no circumstances do we ship rejects. Can I ask that in the 1st instance you contact our Customer Services on 01202 240004 to give us the opportunity to resolve any issues that you may have. Kind Regards Ace Safetywear

Posted 1 year ago

“You took my money and never had the item in stock!!! But you gave me a full refund so I'm happy with that, thank you 😊”

Helpful Report

Posted 1 year ago

“My wellies were meant to be delivered today but the courier couldn't find my farm. Perhaps using a courier who is used to even a vaguely rural environment would help. Packages have been delivered here for the last 200+ years without issue. It's been the same property name and address for all that time.”

Helpful Report

Posted 1 year ago

“HI there, I still waiting for my jacket,hope will coming soon.Sory I can not give to you any review. Kind regard Mykola Bida”

Helpful Report

Posted 1 year ago

“I have been asked to write a review. But haven’t even received the item yet.”

Helpful Report

Posted 2 years ago

“I haven’t received the order and after emailing 6 days ago to chase the order up, I have not had a response….!!??! Any ideas on how to rectify such poor service?”

Helpful Report

Posted 2 years ago

“Over 7 days since we ordered and no delivery , not clearly stated on website when ordered. Considering Screwfix do next day this isn’t professional.”

Helpful Report

Posted 2 years ago

“Still awaiting delivery 4 June since 17/05/22”

Helpful Report

Posted 3 years ago

“I had been looking for some shoes to wear in the garden whilst working for a while. But these are like dragging a brick around with you they are so heavy. The opening is also a tad tight for me I struggle to get into them. Problem with buying online I guess. I also need to read the returns instructions in future before purchasing anything online.”

Helpful Report

Posted 4 years ago

“Every year I normally purchase either a pair of work boots or trousers. On each occasion I have placed an order with Ace, I have had to email/phone up to find out what is happening with my order, as there is never confirmation/correspondence that my order has been processed and sent. It seems that unless you get in contact with them, your order doesn’t progress (whether this is a technical problem or human error?) As stated on their website, the boots I ordered should have been delivered to me in 2/3 days, however this time it took 8 days! And this is like this every year I place an order! Just not good enough! I am now reluctant to use Ace safetywear in the future because of these bad experiences”

Helpful Report

Posted 4 years ago

“Hi I'm not happy because I'm still waiting for my item and I was told that will be with my yesterday but nothing comes so I would like to know what going on please”

Helpful Report

Posted 4 years ago

Ace Safetywear is rated 4.7 based on 1,190 reviews