Ace Safetywear Reviews

Name: Ace Safetywear
Address: Emberton House, Yeomans Way, Bournemouth, Dorset
Rating: 4.70

4.7 Rating 1,120 Reviews

98 %

of reviewers recommend Ace Safetywear

4.7

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Ace Safetywear:

Everything from protective clothing, footwear and hard hats to first aid kits and goggles. A huge range of products are available to buy online today!

Visit Website

Phone:

01202 240004

Email:

sales@ace-safetywear.co.uk

Location:

Emberton House,
Yeomans Way,
Bournemouth
Dorset
BH8 0BP

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Ace Safetywear 5 star review on 16th September 2024

Stephen R

Ace Safetywear 5 star review on 25th October 2023

MISS JANA S

Ace Safetywear 5 star review on 13th May 2023

Stelios K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have not received my wellingtons. Your chosen delivery service DX keeps going to the wrong address! I have waited in for four hours over two days and no one has come to the front door. I live in a ground floor flat and have kept an eye open, but they don't come to my property. They are next to impossible to contact except by an automated system that is extremely inflexible.”

Helpful Report

Posted 3 months ago

“Would help if I’d received the product to be able to review it.. Still waiting!!!”

Helpful Report

Posted 3 months ago

“Bought a pair of Dunlop Purofort plus wellies. The delivery service by Ace safetyware was spot on but the wellies look like rejects … the top of each welly has been roughly cut with a knife. I don’t know if this is a standard Dunlop production or if someone’s pushing rejects under the guise of new. Wouldn’t recommend!”

Helpful Report

Posted 4 months ago

Hi, Thanks for your review, we are concerned to hear of your issues with the purchase of your Dunlop Purofort Plus Wellingtons. I can assure you we only supply Original Dunlop items, and under no circumstances do we ship rejects. Can I ask that in the 1st instance you contact our Customer Services on 01202 240004 to give us the opportunity to resolve any issues that you may have. Kind Regards Ace Safetywear

Posted 4 months ago

“You took my money and never had the item in stock!!! But you gave me a full refund so I'm happy with that, thank you 😊”

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Posted 5 months ago

“My wellies were meant to be delivered today but the courier couldn't find my farm. Perhaps using a courier who is used to even a vaguely rural environment would help. Packages have been delivered here for the last 200+ years without issue. It's been the same property name and address for all that time.”

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Posted 5 months ago

“HI there, I still waiting for my jacket,hope will coming soon.Sory I can not give to you any review. Kind regard Mykola Bida”

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Posted 11 months ago

“I have been asked to write a review. But haven’t even received the item yet.”

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Posted 1 year ago

“I haven’t received the order and after emailing 6 days ago to chase the order up, I have not had a response….!!??! Any ideas on how to rectify such poor service?”

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Posted 2 years ago

“Over 7 days since we ordered and no delivery , not clearly stated on website when ordered. Considering Screwfix do next day this isn’t professional.”

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Posted 2 years ago

“Still awaiting delivery 4 June since 17/05/22”

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Posted 2 years ago

“I had been looking for some shoes to wear in the garden whilst working for a while. But these are like dragging a brick around with you they are so heavy. The opening is also a tad tight for me I struggle to get into them. Problem with buying online I guess. I also need to read the returns instructions in future before purchasing anything online.”

Helpful Report

Posted 3 years ago

“Every year I normally purchase either a pair of work boots or trousers. On each occasion I have placed an order with Ace, I have had to email/phone up to find out what is happening with my order, as there is never confirmation/correspondence that my order has been processed and sent. It seems that unless you get in contact with them, your order doesn’t progress (whether this is a technical problem or human error?) As stated on their website, the boots I ordered should have been delivered to me in 2/3 days, however this time it took 8 days! And this is like this every year I place an order! Just not good enough! I am now reluctant to use Ace safetywear in the future because of these bad experiences”

Helpful Report

Posted 3 years ago

“Hi I'm not happy because I'm still waiting for my item and I was told that will be with my yesterday but nothing comes so I would like to know what going on please”

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Posted 3 years ago

“Ordered boots on 27th April. Still waiting”

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Posted 3 years ago

“When my order arrives I would be more than happy to write a review. But until then I am still waiting. We all know what Ace Safetywear will blame the delay on so I will not mention it. I cannot recommend this company in fact if my order does not arrive soon I will be claiming my money back.”

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Posted 4 years ago

“Ordered some safety wellies turned up a month later. Tried to contact them about 2 weeks after ordering but no reply at all.”

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Posted 4 years ago

“Not very good at the moment ace safetywear because I haven’t received them yet and I ordered them 10 days ago I realse these are difficult times but I’ve had no contact from you at all and I’ve ordered another pair from one of your competitors”

Helpful Report

Posted 4 years ago

“£4.85 for shipping and they took over a week to arrive. Such a small and light item (beard snoods) they should have arrived 1st class for that price. Very disappointed.”

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Posted 5 years ago

“15 pounds for the delivery was extortionate”

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Posted 6 years ago

“Very disappointed that there isn't a return policy in place for either exchanged or returns. In my case an exchange which ended up costing me £11.17 due to the side of ur packaging. The delivery driver decided to delivered to the wrong neighbours address of my request.”

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Posted 6 years ago

Ace Safetywear is rated 4.7 based on 1,120 reviews