Every year I normally purchase either a pair of work boots or trousers. On each occasion I have placed an order with Ace, I have had to email/phone up to find out what is happening with my order, as there is never confirmation/correspondence that my order has been processed and sent. It seems that unless you get in contact with them, your order doesn’t progress (whether this is a technical problem or human error?) As stated on their website, the boots I ordered should have been delivered to me in 2/3 days, however this time it took 8 days! And this is like this every year I place an order! Just not good enough! I am now reluctant to use Ace safetywear in the future because of these bad experiences