AAI Security Reviews

Name: AAI Security
Address: AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood, Hertfordshire
Rating: 4.67

4.7 Rating 66 Reviews

92 %

of reviewers recommend AAI Security

4.7

Based on 66 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0208 207 0900

Email:

info@aaisecurity.co.uk

Location:

AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood
Hertfordshire
WD6 2BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed with the service I received from AAI. From receiving the quote to installing my security system. They were highly efficient and nothing was too much trouble for the engineers. Definitely recommend.”

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Posted 6 years ago

“AAI recently secured my second property after having faultless service and strong support from them at our first property over the last two years. I fully trust them to protect the house which me and my family live in - what more can be sad?”

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Posted 6 years ago

“We invited Aai to quote for our home alarm system and their team arranged a visit promptly and we had one of their team round to offer advice and give us a quotation. We had the quote through within 48 hours and we were very happy with the service and professional way we were dealt with. AAI have installed alarms for a number of homes in our village and we know that they are both reliable and good value for the services they provide. I would recommend them to any household looking to get a comprehensive alarm system that will protect their family and belongings. Mrs.S. Shenley, Radlett.”

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Posted 6 years ago

“Incompetent staff that can't even deliver a quote. I had to contact them twice because the quotes were wrong and included thing we never asked for or missed items we had! The second time my contact was on holiday and left me with contact information that was incorrect. Quotes took two to three days to come through, so I wasted a lot of time waiting to hear back from them. They seemed to be more interested in securing the alarm quote (which of course comes with a yearly maintenance) than the other aspects of our security that we also need. Also received calls asking if I was interested in going ahead with the quote, despite not having received them. If they can't even deliver a quote, how can I expect them to secure my business?”

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Posted 6 years ago

Hi Luke. Thank you for your feedback. We are incredibly sorry for what has happened and can assure you this is not typical of our service. We would really like to rectify this issue for you. If you could give us a call on 0208 207 0900 or drop us an email at info@aaisecurity.co.uk and one of the AAI Security Systems team will get this sorted for you. Once again we are very sorry for the inconvenience caused.

Posted 6 years ago

“It has been a pleasure to deal with both those in the office and the installer of our new burglar alarm system. The professional but friendly service provided is much appreciated.”

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Posted 6 years ago

“Here is the email i just sent AAI: "Thanks Andy. As mentioned previously, you, your team and company have been exceptional throughout. Great service. Wish all the other contractors we recently had in were anywhere near as professional as you guys are. Best regards, Shai"”

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Posted 6 years ago

“excellent company, used them twice.”

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Posted 7 years ago

“I installed an alarm system with AAI 10 years ago at my previous home. I have now moved to a new home, and even though it already had a system, I have asked AAI to modernise it and take over the contract. I had, and still have, tremendous experience with AAI, I wouldn't change them for anyone. They are so professional, reliable, and one of the best customer services I have ever dealt with. I very highly recommend for anyone looking to install a system, or simply have AAI take over annual service.”

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Posted 7 years ago

“I have no quibble with the office staff or work of engineers when they finally arrive but it is VERY frustrating to still be without a working alarm 2 months after the original maintenance visit where the engineer could not address the fault and said another visit would be booked. First this was forgotten completely then after a couple of weeks when I contacted them I was told to ring and request emergency engineer 'when I had 4 hours spare'. Next an engineer was booked who I missed due to traffic despite being told I would get a call when he was nearly there. The last straw was yesterday- I was told 10-1 as the window. We were out in the afternoon from about 3.15. On returning home found a card saying engineer had called at 3.30. Again no phone call to advise he would be over 2 hours late. We could have cancelled and rebooked yesterday but now have to wait til after New Year! Just hope we don't have to claim anything on house insurance as it's currently invalid! Not impressed!”

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Posted 7 years ago

Dear Janet, Thank you for taking the time to review AAI Security. We are sorry and surprised by your negative review and are disappointed that we did not meet your expectations. On receiving your complaint outside working hours one of our staff members contacted you immediately and arrange an engineer to attend site, a follow up call was made to insure that the works were carried out to your satisfaction.

Posted 7 years ago

“If one is looking for quality of the installation AND of the team that carry out servicing, I would be surprised if any other company could equal it. The reception staff members answer a call with a smile in their voice and a calm reassuring manner. The installation engineers work in a clean, tidy and professional manner and the after sales service is excellent. it is a pleasure to be "alarmed" by this company! John Joseph”

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Posted 7 years ago

“AAI came highly recommended to us. We have been satisfied with each aspect we have moved over to them. Anyone we have recommended them to, has been happy with the results”

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Posted 8 years ago

“Great service. The fitter was very thoughtful and kept the area very clean whole installing the alarm. Great system. And great alarm.”

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Posted 8 years ago

“AAI Security replaced an ageing alarm that we had in place from another supplier. From the initial consultation, it was very clear that they were extremely knowledgeable and were the right choice for us. The courtesy, knowledge, professionalism and level of contact demonstrated across the business really impressed us and removed a lot of the headache I anticipated to get the alarm installed. The monitoring station who monitor the alarm are also really helpful and have been excellent when we needed to get in touch with them. Comparing AAI to our previous supplier, they are better in every way and (somehow) we're saving money too! We'd highly recommend AAI to anyone looking for an alarm system.”

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Posted 8 years ago

“I've been using AAI for 9 years now. They are a great company to work with as they always deliver on what they say. They are my only choice when it comes to my clients security, which is something that should never be compromised.”

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Posted 9 years ago

“I would like to record how very happy i was with the service provided by Bob who fitted my Alarm on 12 Jan 2016 He is a credit to your company and i would have no hesitation in recommending AAISECURITY systems”

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Posted 9 years ago

“I have been a customer over ten years and find them pretty good.”

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Posted 9 years ago

“I have known AAI security for over 8 years and I have seen first hand their excellent customer service and reliability. Many homes in our Village have the AAI alarms and are comfortable in the knowledge that their property is protected by a highly trustworthy company. I would definitely recommend using them.”

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Posted 9 years ago

“AAI Security are my preferred choice in this field. From their Engineers right up to their Management Teams they are always pleasant and ready to help. They offer an excellent service to our Company. We have worked closely with them for many many years and they now include our Portable Fire Equipment in their service to us, much to my relief as our previous 'well known' supplier was extremely poor and terrible value for money. I would have no problem recommending AAI to anyone looking for a Service supplier. Help is always just one phone call away.”

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Posted 9 years ago

“We had major problems of reliability with an existing system, which was down to the poor advice and maintenance from our previous supplier. After seeking AAI's advice on what to do, it was apparent that their knowledge and approach was in a different league. We decided to upgrade our system which was full of what I thought, potential problems, but all went smoothly, we now have a system that works, is reliable and fits our specifications. All the personnel I came into contact with were knowledgeable, courteous and helpful. Highly recommended.”

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Posted 9 years ago

“Cant recommend AAI enough, very professional, reliable and knowledgeable. I manage properties and have used many different companies in my time who would often let me down. Have yet to find a company who can match AAI.”

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Posted 9 years ago

AAI Security is rated 4.7 based on 66 reviews