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AAI Security Reviews

4.8 Rating 50 Reviews

96 %

of reviewers recommend AAI Security

Company Reviews

Product Reviews

4.8

Based on 50 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0208 207 0900

Email:

info@aaisecurity.co.uk

Location:

AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood
Hertfordshire
WD6 2BT

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, efficient, and reliable customer service. Quality products. Amach did a great job surveying the property and advising on best system to install. Explained pricing clearly and transparently. Phone app works well. Happily recommend to others.”

Posted 4 years ago

“AAI took over an existing system smoothly, easy to reach on the phone, responsive to emails, very good value, but to me price is not good unless you get service. AAI provide great service and have provided clear quotes, documentation and explanations. Excellent.”

Posted 1 year ago

“I normally do not write reviews but I am inclined to with my recent experience with AAI and Kevin White. AAI came to do their annual check on our security system. Kevin arrived and was by far the most professional, calm and friendly engineer I have had the pleasure to meet. Kevin was fast, efficient and very knowledgeable. Thank you Kevin!”

Posted 2 years ago

“Have used AAI many times over the years, with the latest alarm/cctv systems installed just last week. They always do a good job and thanks to Andy, Richard and the team for their ongoing support.”

Posted 3 years ago

“Great company to deal with having been with them for many many years. I would like add a very special thank you to Amach who is a star to deal with. So friendly and efficient.”

Posted 4 years ago

“I have no quibble with the office staff or work of engineers when they finally arrive but it is VERY frustrating to still be without a working alarm 2 months after the original maintenance visit where the engineer could not address the fault and said another visit would be booked. First this was forgotten completely then after a couple of weeks when I contacted them I was told to ring and request emergency engineer 'when I had 4 hours spare'. Next an engineer was booked who I missed due to traffic despite being told I would get a call when he was nearly there. The last straw was yesterday- I was told 10-1 as the window. We were out in the afternoon from about 3.15. On returning home found a card saying engineer had called at 3.30. Again no phone call to advise he would be over 2 hours late. We could have cancelled and rebooked yesterday but now have to wait til after New Year! Just hope we don't have to claim anything on house insurance as it's currently invalid! Not impressed!”

Posted 6 years ago

Dear Janet, Thank you for taking the time to review AAI Security. We are sorry and surprised by your negative review and are disappointed that we did not meet your expectations. On receiving your complaint outside working hours one of our staff members contacted you immediately and arrange an engineer to attend site, a follow up call was made to insure that the works were carried out to your satisfaction.

Posted 6 years ago

“Andy Gilmore offered a thorough and complete assessment of our needs if a clear, comprehensive fashion. He explained everything in great detail, ensuring we understood what was and wasn't necessary. The prepared quote was clearly laid out and very competitive. We wouldn't hesitate to recommend his services.”

Posted 2 years ago

“Friendly, prompt and helpful advice and support from Andy and his team. We have used this company for 7 years now and needed advice following building work to our domestic property. Andy couldn't have been more helpful.”

Posted 2 years ago

““We have had the pleasure of using AAI for many years. The service is excellent. The members of the company create an excellent Client Relationship and make you feel part of a family. Many thanks to all at AAI.” John Joseph Radlett”

Posted 3 years ago

“Had a system put in at home by AAI brilliant service thanks”

Posted 3 years ago

“Utmost courtesy at every level from MD to reception. Prompt pick up on all calls and speedy,no fuss, resolution of any query or problem. Excellent alarm system at very reasonable cost both for installation and maintenance. We've never slept so well! The peace of mind is priceless”

Posted 3 years ago

“Richard had helped me to re-configure the camera remotely as we had changed our network at work. He had spent 40 min to change all the settings on a DVR. Normally they sent the engineer out and there is a call out charge but he had call me on a same day to fix my issue. I would definitely recommend AAI for CCTV installation. Thank you AAI and Richard :)”

Posted 3 years ago

“Great personal service from Andy and his whole team. Knowledgeable, friendly, responsive. Guided us through the process of fitting a intruder alarm replacement and a new fire alarm. Would definitely recommend them.”

Posted 4 years ago

“Richard and the team are truly first class in their after sales support...Outstanding responsiveness, willingness to look for alternative solutions - and a real commitment to get any issue fixed....no matter what. Delighted that we went with our builders recommendation.....100% recommend.”

Posted 4 years ago

“AAI Security exceeded our expectations from the moment the boss Andy came to our house to quote us and explain everything and very quickly and politely resolved a few initial teething issues we had after installation. Nothing is too much for this company and the product is A-class. Where else would you be able to speak to the MD of a company out of hours who would quite happily and patiently spend time answering questions and explaining the technical details of the alarm system. Very happy with the service, only small niggle where it loses 1 star is we felt that 6/7+ weeks from initial quote to install was a little too long to wait. To be fair it was over the busy season but still we would have preferred to have the installation done a lot sooner. Saying that, we have a great alarm system for the long term and a company we know will always support us. Thank you AAI !”

Posted 4 years ago

“Fantastic service from a friendly and reliable company. I wholeheartedly recommend them to all my friends and best of all, they are a local family owned company. Why go with the anonymous big brands who are more expensive, less friendly and offer an inferior product?”

Posted 4 years ago

“Extremely efficient from initial contact, quote and installation. Would be happy to recommend them”

Posted 4 years ago

“We decided to change alarm company and were recommended to AAI. Our new upgraded system is now up and running and we were extremely satisfied with the total package from survey and advice to installation . The price was very competitive and fair with a much more personal service than we have ever experienced with major well known companies.”

Posted 4 years ago

“I was really impressed with the service I received from AAI. From receiving the quote to installing my security system. They were highly efficient and nothing was too much trouble for the engineers. Definitely recommend.”

Posted 4 years ago

“AAI recently secured my second property after having faultless service and strong support from them at our first property over the last two years. I fully trust them to protect the house which me and my family live in - what more can be sad?”

Posted 4 years ago

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AAI Security is rated 4.8 based on 50 reviews