AAI Security Reviews

Name: AAI Security
Address: AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood, Hertfordshire
Rating: 4.66

4.7 Rating 79 Reviews

92 %

of reviewers recommend AAI Security

4.7

Based on 79 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0208 207 0900

Email:

info@aaisecurity.co.uk

Location:

AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood
Hertfordshire
WD6 2BT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the onset, customer service and feedback was exceptional. The price was marginally above my intended budget but I still committed. Returns and refunds have never come into the equation at present. With hindsight, I should have been offered a working demonstration of all sensors and possible future problems. Instead, I was informed that the 24/7 service would advise on how best to resolve. I naturally assume that this service is included in my annual maintenance fee. Time will tell.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review and for your kind comments regarding the customer service and communication you received from us. We are pleased that your overall experience has been positive, although we fully appreciate your comment regarding a more comprehensive demonstration of the system and its various sensors following installation. This is useful feedback and something we will take on board, as we always want our customers to feel completely comfortable and confident in the operation of their system. For reassurance, our 24-hour support service is there to assist our maintained customers should they experience a problem or require advice regarding the operation of their system. Where an issue cannot be resolved remotely or by telephone, we can then advise on the appropriate next steps. Thank you again for choosing AAI Security Systems and for providing constructive feedback. We very much hope the system continues to serve you well and, should you require any assistance, our team remains available to help.

Posted 1 month ago

“I have my stolen funds back with the help of Oliver”

Helpful Report

Posted 1 year ago

“AAI Security exceeded our expectations from the moment the boss Andy came to our house to quote us and explain everything and very quickly and politely resolved a few initial teething issues we had after installation. Nothing is too much for this company and the product is A-class. Where else would you be able to speak to the MD of a company out of hours who would quite happily and patiently spend time answering questions and explaining the technical details of the alarm system. Very happy with the service, only small niggle where it loses 1 star is we felt that 6/7+ weeks from initial quote to install was a little too long to wait. To be fair it was over the busy season but still we would have preferred to have the installation done a lot sooner. Saying that, we have a great alarm system for the long term and a company we know will always support us. Thank you AAI !”

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Posted 7 years ago

“I have known AAI security for over 8 years and I have seen first hand their excellent customer service and reliability. Many homes in our Village have the AAI alarms and are comfortable in the knowledge that their property is protected by a highly trustworthy company. I would definitely recommend using them.”

Helpful Report

Posted 10 years ago

AAI Security is rated 4.7 based on 79 reviews