AAI Security Reviews

4.77 Rating 39 Reviews
95 %
of reviewers recommend AAI Security
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Read AAI Security Reviews
Visit Website


0208 207 0900




AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood

Write Your review

Tell us how AAI Security made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous  // 01/01/2019
I have no quibble with the office staff or work of engineers when they finally arrive but it is VERY frustrating to still be without a working alarm 2 months after the original maintenance visit where the engineer could not address the fault and said another visit would be booked. First this was forgotten completely then after a couple of weeks when I contacted them I was told to ring and request emergency engineer 'when I had 4 hours spare'. Next an engineer was booked who I missed due to traffic despite being told I would get a call when he was nearly there. The last straw was yesterday- I was told 10-1 as the window. We were out in the afternoon from about 3.15. On returning home found a card saying engineer had called at 3.30. Again no phone call to advise he would be over 2 hours late. We could have cancelled and rebooked yesterday but now have to wait til after New Year! Just hope we don't have to claim anything on house insurance as it's currently invalid! Not impressed!
Posted 3 years ago
Dear Janet, Thank you for taking the time to review AAI Security. We are sorry and surprised by your negative review and are disappointed that we did not meet your expectations. On receiving your complaint outside working hours one of our staff members contacted you immediately and arrange an engineer to attend site, a follow up call was made to insure that the works were carried out to your satisfaction.
Posted 3 years ago
AAI Security is rated 4.77 based on 39 reviews