AAI Security Reviews

Name: AAI Security
Address: AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood, Hertfordshire
Rating: 4.82

4.8 Rating 50 Reviews

96 %

of reviewers recommend AAI Security

4.8

Based on 50 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0208 207 0900

Email:

info@aaisecurity.co.uk

Location:

AAI Security SystemsSecurity HouseStirling Industrial EstateStirling WayBorehamwood
Hertfordshire
WD6 2BT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no quibble with the office staff or work of engineers when they finally arrive but it is VERY frustrating to still be without a working alarm 2 months after the original maintenance visit where the engineer could not address the fault and said another visit would be booked. First this was forgotten completely then after a couple of weeks when I contacted them I was told to ring and request emergency engineer 'when I had 4 hours spare'. Next an engineer was booked who I missed due to traffic despite being told I would get a call when he was nearly there. The last straw was yesterday- I was told 10-1 as the window. We were out in the afternoon from about 3.15. On returning home found a card saying engineer had called at 3.30. Again no phone call to advise he would be over 2 hours late. We could have cancelled and rebooked yesterday but now have to wait til after New Year! Just hope we don't have to claim anything on house insurance as it's currently invalid! Not impressed!”

Helpful Report

Posted 6 years ago

Dear Janet, Thank you for taking the time to review AAI Security. We are sorry and surprised by your negative review and are disappointed that we did not meet your expectations. On receiving your complaint outside working hours one of our staff members contacted you immediately and arrange an engineer to attend site, a follow up call was made to insure that the works were carried out to your satisfaction.

Posted 6 years ago

AAI Security is rated 4.8 based on 50 reviews