304 Clothing Reviews

Name: 304 Clothing
Rating: 4.53

4.5 Rating 6,335 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,335 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order, I emailed regarding this 2 weeks ago and I still haven’t received a reply.”

Helpful Report

“I ordered a hoodie and after much delay when I tried to cancel I was told I couldn't cancel and that I would have to accept the goods then return it. When it finally arrived I thought I may as well try it on but it was the wrong size anyway so I returned the item. on 4th January I received a notification I had received a partial refund of £32.01 in spite of paying £35. There is no reason for this as the item was perfect and in the original parkaging. All you have achieved by deducting £2.99 is to guarantee I will never use your company again and will warn others of the returns process”

Helpful Report

“Took a month to arrive pointless ordering from them”

Helpful Report

Hey Russell, Thank you for your feedback. I have looked into this matter and i can see you placed your order over Black Friday weekend. Your order took 13 working days to arrive which is usually about right over this period. All of our clothes are hand printed in our warehouse and we had a delay advertised on the website stating orders would take around 7 working days to be dispatched and a further 3-4 working days to reach you. I am sorry this service wasn't as fast as you'd have liked but we have worked very hard to get all orders out as quick as possible. Regards Mollie 304 Clothing

“Not the best quality tracksuits as they shrink when washed.”

Helpful Report

Hi Abraham Thank you for your feedback and i am so sorry to hear you tracksuit has shrunk in the wash. We would like to look into this further as none of our clothing should shrink in the wash and we take a lot of time and care ensuring the material is correct so that this won't happen. Please email us at help@304clothing.com so we can look into this matter further for you. Kind Regards Mollie 304 Clothing

“I’m still waiting on my exchange I van have no tracking no to track it it’s been a while and still have not hard anything”

Helpful Report

Hi Karen I have just looked into this matter further and i can confirm this exchange has been dispatched and delivered? Could you please confirm if you have not received this as we will need to raise an investigation with the courier. Kind Regards Mollie 304 Clothing

“Still haven’t received my package”

Helpful Report

Hello Sofia I am sorry you have not received your parcel Please contact us at help@304clothing.com and we can look into where you parcel is Thank you Rose 304 Clothing

“I did an order at 31 October. It’s now 24 November and I still didn’t receive the package.”

Helpful Report

Hello Sjoerd Thank you for getting in touch, we contacted you by email to inform you that your order has been held in customs. We are sorry for the delay but there is nothing we can do to shorten this process for you. Rose 304 Clothing

“I have never received the hoodie which I ordered and paid (!) in the beginning of October and reminder E-mails were not answered.”

Helpful Report

Hi Tina Hope you're well and thank you for your feedback. I can see a member of our team have contacted you today about getting your order re-sent as by the look of things your original package has been lost in transit. Please get in touch and we will happily re-send your order or offer you a full refund. Kind Regards Mollie 304 Clothing

“We ordered a tracksuit. Unfortunately the label fell off within a few days. Very disappointing.”

Helpful Report

“Well I bought an off white hoodie and shorts and when I placed both hands in the hoodies front pockets and put a small amount of pressure it ripped the side of the pocket.. now it looks scruffy so won't wear it. I've never really experienced that with other brands. Which is a shame because I liked the design”

Helpful Report

“Didn't receive order yet and it's been a long time since purchase”

Helpful Report

Hello I am sorry to hear you have waited a long time for your order. Please get in touch with one of the team as we worry your order may have been lost in transit. help@304clothing.com Kind Regards Mollie 304 Clothing

“Delivery was uncomplete. Had sent a request to the shop about the missing item 2 weeks ago - still got no answer! i would rate it 404”

Helpful Report

Hey Bernhard Thank you for your feedback, we have taken a look into our inbox and we can't see any contact from yourself. Please email help@304clothing.com and we will be happy to track your order and find out what the delay is. Kind Regards Mollie 304 Clothing

“I still did not receive my order for more than 1 month”

Helpful Report

Hi Mohammad Thank you for your feedback and i am sorry to hear this. This doesn't sound right, please email our help team and we will be happy in assisting you tracking down your order. If this cannot be located we will happily offer a full refund. Kind Regards Mollie 304 Clothing

“The shirt quality is bad and the delivery time is even worse. I want to return the items but they want me to send it to their address through a courier by my own. Bad service”

Helpful Report

“As a starting company which goes internationally, it is a very bad policy to settle customers with big costs for returns. Your a UK company but even for Dutch orders a return costs arrous €20 which is absurd. Follow a vision and make wise choices for sustainable customer relationships, not single sells. Unfortunately i will never buy again at 304. Br”

Helpful Report

“My request hasn't arrived yet It took a long and overreactive time Unfortunately, you make me regret asking me”

Helpful Report

“To be honest its so bad experience cos i ordered from 22/7/2022 and i didn’t received my order until now and i really dont know where is my shipment or do i will get my order or no cos nobody contacting me untill now”

Helpful Report

Hi Amer I am sorry to hear this, if you check your emails we have recently contacted you regarding your order as this is held at customs and taking longer than usual we have offered you a refund or re-send. Kindly get back to us ASAP so we can process this for you. Regards Team 304

“Made an order and whilst ordering there was a promotion for a free hoodie in a gif format, where it stated free hoodie then a single picture of a particular hoodie, so i made an order expecting to receive that hoodie as pictured. The promotion has since changed since i made an order, I received a hoodie that was horrible and nothing like the one pictured. False advertisement! They will not rectify it.”

Helpful Report

Hi Nikita Thank you for your feedback. We advertise on our website that the free hoodie is chosen at random from our warehouse team, this is also stated in the terms and conditions. The hoodie you wanted is available for purchase on our website if that is the hoodie you love. Kind Regards 304 Clothing

“I want my money back! No contact, no life sign and the due date is over!!!! I wrote 5 emails which were unresponded. Going to write bad reviews everywhere!! STAY AWAY FROM THIS !!!! S C A M What is going on??!!!”

Helpful Report

Good afternoon Tom, Thank you for taking the time to write your review, I'm truly sorry to hear what's happened! I have checked our inbox and can only see the one email sent today, we have looked into your order placed last week and can see the courier service do have your order and it is on its way to you. The delivery time for your order to reach you is 5 -8 working days, sometimes orders are held at customs due to clearance purposes which is out of our control. We have sent you an email with all the information you need for your order. So sorry for any inconvenience caused. If you need any further assistance, please do not hesitate in contacting us via email at help@304clothing.com. Kind regards, Customer Care Team

“Unfortunately I still don't have my products yet which were ordered at the beginning of June 2022 Placed an order a number of times, but with every order there was something wrong. Either the product was not in stock, or it turned out to have a defect or the expedited order still took 3 weeks!!”

Helpful Report

Good morning Jur, Thanks you for sharing your experience. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We have been speaking via email regarding your order, I can see the order is currently with the courier service. We have sent an email to chase your order and will be hearing back by the end of the day. We have informed you of the next steps, if you need any further assistance, please email us back on help@304clothing.com. Kind regards, Customer Care Team

304 Clothing is rated 4.5 based on 6,335 reviews