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1st Line Future Planning Reviews

5.0 Rating 2,606 Reviews
100 %
of reviewers recommend 1st Line Future Planning
5.0
Based on 2,606 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read 1st Line Future Planning Reviews
Ian Cooper was great and didn't try to sell me anything and sorted everything out that needed to be done. The best sails man I've ever delt with
Helpful Report
Posted 9 months ago
Thank you for your lovely review Richard. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Thank goodness for Mercia, she was so helpful and put our minds at rest with regard to our estate. We have been thinking about a will change, but never got round to it. Mercia also helped us with property protection, which we are very pleased about as neither of us knew about this. A really lovely lady who we felt very comfortable with and so glad she was the one we dealt with, thank you
Helpful Report
Posted 9 months ago
Thank you for your lovely review Christopher. I am so pleased that you are happy with the service Mercia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Mersia was very friendly and helpful, answered all our questions, very professional.
Helpful Report
Posted 9 months ago
Thank you for your lovely review. I am so pleased that you are happy with the service Mercia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
I now known now what I need to get to move on with my will, just like to send a note to you that to say(23/7/24) my mind can't do it because I have heard that my mum needs me😭today and I will have to be by phone for her.
1st Line Future Planning 5 star review on 23rd July 2024
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Posted 9 months ago
Happy with the service. Sue very nice
Helpful Report
Posted 9 months ago
Thank you for your lovely review Brian. I am so pleased that you are happy with the service Sue provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
It was so easy to understand and Sue was really helpful.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Margaret. I am so pleased that you are happy with the service Sue provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Had a good experience with all staff, both on the phone and face to face. They were helpful and informative.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Sandra. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
All the phone calls and the private meeting with Mercia were professional, courteous and respectful. It was straightforward and easy to speak with everyone and I feel reassured my needs were dealt with correctly.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Christine. I am so pleased that you are happy with the service Mercia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Ian was very friendly & explained everything... Many thanks
Helpful Report
Posted 9 months ago
Thank you for your lovely review Gwynneth. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
All explained clearly & fully. Consultant very knowledgeable & professional.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Marion. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Excellent advice, all explained in clear & understandable terms.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Marion. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
EXCELLENT CUSTOMER SERVICE AND FRIENDLY.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Mandy. I am so pleased that you are happy with the service Georgia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Kerry was extremly helpful .
1st Line Future Planning 5 star review on 11th July 2024
Helpful Report
Posted 9 months ago
Thank you for your lovely review Malcolm. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Excellent consultant, she really knew her stuff and would recommend 1st Line Future to anyone.
Helpful Report
Posted 9 months ago
Thank you for your lovely review Mark. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Very nice man Ian Cooper explained everything we're happy to go ahead
Helpful Report
Posted 9 months ago
Thank you for your lovely review Sharon. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 8 months ago
Mr Ian Cooper is a credit to your company.He was very professional,informative and friendly
Helpful Report
Posted 10 months ago
Thank you for your lovely review Jacqueline. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 9 months ago
Very helpful indeed I hope to talk to her again if I got any issues
Helpful Report
Posted 10 months ago
Thank you for your lovely review Jairzinho. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 10 months ago
Margaret and I are very thankful withJoanne for guiding us through the introduction to our Power of Attorney in which she explained everthing to us perfectly so we can be rest assured within weeks our POA can commence, yes we are very satisfied thanks to Joanne.
Helpful Report
Posted 10 months ago
Thank you for your lovely review Edwin. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 10 months ago
Clear and defined introduction into 1st Line be Future Planners Ng. Helpful. Quelled my concerns. Respectful with a kind and understanding approach. I valued that so much. I'm pleased to have Joanne Hardy for support and guidance.
1st Line Future Planning 5 star review on 28th June 2024
Helpful Report
Posted 10 months ago
Thank you for your lovely review, Carol. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 10 months ago
Kerry was great! Explained everything clearly and was a pleasure to talk about getting things sorted and my options! Good customer care ! Would recommend using this company !
Helpful Report
Posted 10 months ago
Thank you for your lovely review. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.
Posted 10 months ago
1st Line Future Planning is rated 5.0 based on 2,606 reviews