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1st Line Future Planning Reviews

5.0 Rating 2,663 Reviews
100 %
of reviewers recommend 1st Line Future Planning
5.0
Based on 2,663 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read 1st Line Future Planning Reviews
I was treated with respect and dignity and all answers I gave were double-checked in a very professional manner. The member of staff dealing with me, Sian Williams made me feel comfortable and at ease throughout the process of explaining and setting up the most suitable plan for me
Helpful Report
Posted 4 years ago
Thank you for your lovely review, David. I am so pleased that you are happy with the service Sian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
First class service from this company, thank you.
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Debbie. I am so pleased that you are happy with the service Kelvin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Sam was very informative and easy to chat with about the plan I have taken, should be 10 stars
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Ian. I am so pleased that you are happy with the service Samantha provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
I think that you're advertising Julie is good are her job
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Leslie. I am so pleased that you are happy with the service Julie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Thank you so much for explaining things very helpful
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Vicki. I am so pleased that you are happy with the service Brad provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
I was contacted by Sara who introduced herself and briefly explained who First Line Funeral Care are. Sara was polite and clear in giving the reasons and information of why she was contacting me and how she could help save me money on taking out a funeral plan with Golden Leaves. Sara was customer focus on giving me the best policy possible to suit my needs and budgeting my monthly payments throughout her call. Sara answered all my question she was knowledgeable, precise and a efficient advisor she explained every step and reiterated the whole policy to make sure I understood that the policy was what I wanted. Excellent customers service.
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Ally. I am so pleased that you are happy with the service Sara provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Samantha was so helpful and friendly and explained everything regarding the questions I put before her. A valuable member to your team an asset
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Heather. I am so pleased that you are happy with the service Samantha provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
I was very pleased with the person who I spoke to he made me feel comfortable and explained everything and made me understand it all if I could I would give him 10out of 10
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Janet. I am so pleased that you are happy with the service Brad provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Absolutely brilliant service nothing is any trouble very trustworthy and friendly service
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Steven. I am so pleased that you are happy with the service Julie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Sara was Plesent and very helpful she gave me information that I didn't no. Thank
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Lesley. I am so pleased that you are happy with the service Sara provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
1st class. Service will tell other people about you thank you
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Isobella. I am so pleased that you are happy with the service Julie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Julie was kind and very helpful I will tell my friends thank you Also it didn't make me feel morbid talking about death eg mine thank you so much
Helpful Report
Posted 4 years ago
Thank you for your lovely review, Isobell. I am so pleased that you are happy with the service Julie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Hi great job done kelvin thank you 😊
Helpful Report
Posted 4 years ago
Thank you for your lovely review Anthony. I am so pleased that you are happy with the service Kelvin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Excellent experience, advisor very knowledgeable she explained everything in detail I changed cover because of her
Helpful Report
Posted 4 years ago
Thank you for your lovely review Carol. I am so pleased that you are happy with the service Sara provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
What a job well done my prize for you is 10 out of 10 kelvin thank you 😊
Helpful Report
Posted 4 years ago
Thank you for your lovely review Anthony. I am so pleased that you are happy with the service Kelvin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Received a phone call from Julie Barnett, she took her time and explained things thoroughly. Would 100% recommend as I didn’t feel pressured and now know my children have no worries when the time comes. Thank you Julie
Helpful Report
Posted 4 years ago
Thank you for your lovely review Michala. I am so pleased that you are happy with the service Julie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Samantha was very polite and patient with me did a call back just before Christmas called today she was very good at her job
Helpful Report
Posted 4 years ago
Thank you for your lovely review Lynne. I am so pleased that you are happy with the service Samantha provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Very friendly
Helpful Report
Posted 4 years ago
Thank you for your lovely review Rita. I am so pleased that you are happy with the service Brad provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
Brad was extremely good and give me all the information I needed
Helpful Report
Posted 4 years ago
Thank you for your lovely review Rita. I am so pleased that you are happy with the service Brad provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
It's good for the future for the family.
1st Line Future Planning 5 star review on 8th January 2022
Helpful Report
Posted 4 years ago
Thank you for your lovely review Cham. I am so pleased that you are happy with the service Chloe provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s
Posted 4 years ago
1st Line Future Planning is rated 5.0 based on 2,663 reviews