Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 18,831 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 18,831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service ! Ordered on 8th May knowing there would be a wait however was told would be 1 week wait. When I chased it was being delivered Friday 17th May latest Monday 20th May. This did not happen so I chased and didn’t hear until 21st May this was delayed with the supplier. I then asked for a refund as I ordered from elsewhere who ordered my items in and dispatched them getting them to me within a couple of days. This is the customer service you expect vs. What I got from Electrical World. The refused my refund due to them ordering them in which I disputed at least twice with them. In the end I was finally emailed and apology along with the excuses of why I received such poor customer service. I was asked if I still wanted a refund on which I confirmed. They didn’t process the refund on 23rd May and continued to ignore all my emails. In the end I opened a PayPal dispute which again they ignored until I finally escalated to a case in which they responded straight the way !?! After nearly 1 month I have my money back! Shocking company they have lost my business will not deal again!”