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Xinix Reviews

4.9 Rating 519 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

4.9

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using my own VoIP adapter, I was not succeeding in entering the configuration correctly, Uzair arranged to take control of my computer and solved the problem, finding the advanced setting I had missed, and everything then worked fine. Good service!”

Posted 7 hours ago

“I had a broadband landline bundle with Plusnet and took the opportunity of a contract renewal to unbundle leaving my broadband with Plusnet and moving my landline service to Xinix VOIP. We have had our home phone number for over 40 years and it was important to us to keep it. Xinix ported the number in a trouble free process, were unfailingly polite and helpful on the phone and treated my anxiety with understanding! The adapter was delivered in plenty of time and installation was very simple. We've had the service for two weeks now and has provideded excellent voice quality with no hitches. Very pleased with Xinix service.”

Posted 10 hours ago

“transition to voip easy and staff very helpful; Uzair was particularly knowledgeable and kind.”

Posted 1 day ago

“We have had a trouble free transfer to a VOIP phone service, ie. to XINIX . All the communication has been on a very helpful and personalised basis yet remaining very professional efficient. Our last contact with Ali has been very effective in making the most of the informative parts of our contract. In short good stuff, many thanks. R.Jaworski”

Posted 1 day ago

“Support call from ALI Excellent service quickly fixed the problem. Thanks”

Posted 2 days ago

“Uzair provided exceptional assistance and guided me through the entire setup process seamlessly.”

Posted 2 days ago

“Was having trouble with my landline number, when dialling my number to my mobile it kept coming with another number and some where else in the country, submitted a ticket to customer support, received email from Uzair who must have passed the ticket on to Ally who rang me to tell me the number had been changed to my own landline number, i checked and sure enough my proper landline number was coming correctly on my mobile, i would like to praise Uzair and Ally for the help they both gave me thanks again”

Posted 3 days ago

“Had a preocular question for the customer support today. When dialling my mobile number from my landline, the landline number didn`t come up on my mobile screen but someone else`s did from another part of our country, got in touch with Uzair and Ally who changed the number all is well, much praise to both the person`s in helping me get my landline correctly thanks guys”

Posted 3 days ago

“Hi Ali was really helpful and made the changes needed very smooth and quick.”

Posted 6 days ago

“I am very Satisfied with the service I have received today from Hafiz Ahsan, he has quickly an swiftly resolved our query and processed our number porting and we will be looking forward to continue doing business Xinix for the foreseeable future.”

Posted 1 week ago

“I am happy that my phone line is working now”

Posted 1 week ago

“Very helpful got all the support Uzair at Xinix, his service its outstanding. Always available to deal with my queries. !!!!!Thank you Uzair and ALi.”

Posted 1 week ago

“Amazing support team, Especially Muhammad Afaq who booked an engineer appointment for me for the very next day so that my internet comes back. I really recommend Xinix”

Posted 1 week ago

“I deal with a gentleman called Uzair at Xinix, his service its outstanding. Always available to deal with my queries. Great customer service always. Thank you Uzair!”

Posted 1 week ago

“Very helpful got all the support Uzair was amazing will recommend”

Posted 1 week ago

“It was pleasure talking to tech support guy, Ali, who was very helpful to resolve my enquiry. Keep it up.”

Posted 1 week ago

“My decision to migrate from Sky broadband, TV and Telephones to the modern world of fibre optics, TV streaming and VOIP has been nearly a 4-month nightmare. Being a review of Xinix, I will not dwell on the problems with getting a fibre optic cable installed but needless to say, I had to cut a channel into my resin drive myself and drill all the necessary holes through garage walls, ceilings and attics to get the internal fibre cable to my router - not bad for retired (84)! The last stage, connecting to VOIP, was also not easy. My first provider wanted to charge extra for trying to connect my Gigaset hub combining 3 Dect phones to my router; and also extra for providing an ATA (analog adapter) to connect the copper-wire telephone dialler from my home security system to the router. What a change of attitude when I decided to change providers and found Xinix. Alishba, Maryam and a Porting team expert were all brilliant and within days had got me connected, allbeit with a temporay number whilst the porting team worked on getting my original number transferred. In fact this proved a not easy task as I was later informed that the port had failed and Maryam found me another number close to mine. However, unhappy with losing our old number for all the obvious reasons, I pursued my first VOIP provider to see what I could find out and was fortunately able to discover that the number had apparently been returned to Sky via BT. Xinix valliantly started porting again and finally, retrieved my original number! So hopefully, all is now well and we are enjoying high phone clarity. Yet to be tried is the ability to call friends via our home phone and the internet whilst away travelling. Maryam constantly updated me with progress and advice throughout the whole process.”

Posted 1 week ago

“Mohsin was very polite and extremely patient in guiding me through the process, showed extreme courtesy and understanding.”

Posted 2 weeks ago

“The gentleman i spoke to i think his name was Ali, from Xinix support was brilliant he helped me get our analogue phones working with our broadband, i didn`t have a clue but he got straight down to the job and configured the settings, now we have both the office and house phones working although i will have to renew the house phone cable to connect properly. 10 out of 10 thank you”

Posted 2 weeks ago

“Maryam and Ali were extremely professional, helpful, and took their time to deal with my query in order to resolve. They were very polite and I would highly recommend them.”

Posted 2 weeks ago

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Xinix is rated 4.9 based on 519 reviews