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K18 Leave-In Molecular Repair Hair Mask, 50ml | Wowcher Reviews

1 Rating 120 Reviews
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About Wowcher:

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Adam
Verified Reviewer
Incentivized
“I have contacted this seller 3 times after I have made this purchase and redeemed the Wowcher with no response, my enquiry was to find out where my delivery is. I would not purchase from these again unless they contact me with an update soon.”
Helpful Report
Posted 3 months ago
Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher
Posted 3 months ago
Carly
Verified Reviewer
Incentivized
“Very disappointed with my experience using Wowcher. I purchased a K18 hair mask from a merchant called Rithu Beauty and the item never arrived despite the estimated delivery date passing. I contacted the merchant directly and received no response at all. After looking into the company further, I found many other reviews from customers reporting the same issue, which is concerning. Companies with this many complaints and allegations of non-delivery should not be allowed to continue selling through the platform without proper checks. I expected better customer protection from Wowcher and much better support when problems arise with sellers on their site.”
Helpful Report
Posted 3 months ago
Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
Courtney
Verified Reviewer
Incentivized
“I still have not received my item”
Helpful Report
Posted 3 months ago
Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for the funds to return to your original payment method. A confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
Anonymous
Verified Reviewer
Incentivized
“I haven’t received this hair mask or any communications from merchant rithu beauty. No confirmation of despatch or response to emails i have sent.”
Helpful Report
Posted 3 months ago
Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
Gillian
Verified Reviewer
Incentivized
“I have not received my product, have emailed the company directly and they have not responded. Terrible service and I am out of pocket.”
Helpful Report
Posted 3 months ago
Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for the funds to return to your original payment method. A confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
Nina
Verified Reviewer
Incentivized
“Never received it and still had no communication despite several emails. COULD SOMEONE PLEASE GET BACK TO ME”
Helpful Report
Posted 3 months ago
Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologize that the deal didn't meet your expectations. Kind regards Wowcher
Posted 3 months ago
Anonymous
Verified Reviewer
Incentivized
“I haven’t had the product and no notification about it either”
Helpful Report
Posted 3 months ago
Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
Ema
Verified Reviewer
Incentivized
“I have emailed the company twice and still haven't had a response as to when and if I will receive this order so I really can't say what the product is like. Very disappointed.”
Helpful Report
Posted 3 months ago
Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher
Posted 3 months ago
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