Anonymous

Incentivized

“I would not know if this is any good. I ordered this on the 9th of April. It is now the 28th of April and still have not received it. Very poor service.”

Helpful Report

Posted 4 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 4 months ago

Kirsty

Verified Reviewer

Incentivized

“The one star is for the company selling it, not the product as I never received it, had a couple of excuses that they had run out of stock, but was getting more in. I waited and waited asking for updates, but then they stopped replying. Shocking service.”

Helpful Report

Posted 4 months ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 4 months ago

Elaine

Verified Reviewer

Incentivized

“The item has not been received. My friend bought one too and hers also has not been received. As per wowcher instructions I have emailed the merchant but not had a response!!”

Helpful Report

Posted 4 months ago

within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowche

Posted 4 months ago

Alina

Verified Reviewer

Incentivized

“I am still waiting for delivery”

Helpful Report

Posted 4 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 4 months ago

Antonella

Verified Reviewer

Incentivized

“I have been charged the incorrect amount and product has not yet arrived”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 months ago

"Dianne "

Verified Reviewer

Incentivized

“Not even received my Oder of K18 there customer service said they would resend with in 2 to 3 Woking days that was on the 19 of April it is now 2 of may ans still not heard a word . Dianne.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 months ago

Jennifer

Verified Reviewer

Incentivized

“Never recurved my order”

Helpful Report

Posted 4 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 4 months ago

Emma

Verified Reviewer

Incentivized

“I never received the item despite following purchase instructions”

Helpful Report

Posted 4 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 4 months ago

K18 Leave-In Molecular Repair Hair Mask, 50ml | Wowcher Reviews