Extra Thick Cooling Gel Memory Foam Mattress | Wowcher Reviews

2.2 Rating 109 Reviews

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“This has been the worst experience of buying something from Wowcher. The mattress sent is definitely not the mattress advertised. I emailed the merchant who tried to gaslight me and say it was a coil mattress with gel memory foam top layer. It definitely is not. I've since discovered I'm not the only person to fall for this scam. It is false advertising. I'm trying to get the mattress returned and refunded. I do not recommend buying this mattress. I don't know why Wowcher still let them trade on their website because they're aware of the problem.”

Helpful Report

Posted 1 week ago

Thank you for contacting us. We do advise allowing the merchant 3 working days to respond (72 working hours) as you are still within this time, we would request that you allow the time frame to pass before contacting us again. We thank you for your patience within this time as look to resolve your issue. Many thanks Wowcher.

Posted 6 days ago

“Don't waste your money. The mattress I received has little or no memory foam. Sinks and dents with weight and contains springs that can be felt through it. Contacted seller as I thought they'd made a mistake with order, said it is as stated. It is not! No stars would be more accurate for this item. It is dreadful. Complete waste of money.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 week ago

“Not seen memory form rubbish rubbish rubbish . Its a sprung mattress very uncomfortable. Now a pain in the butt to get it taken away”

Helpful Report

Posted 1 week ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 week ago

“This is awful! We didn't want a spring mattress this is a spring mattress so is not as described! The seller hasn't replied to my emails! Hoping wowcher can help!”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 week ago

“Please do not purchase this. It is not extra thick, it is not cooling gel and it is not memory foam. It is a badly sprung cheap counterfeit and neither wowcher or the supplier(whoever they may be since they trade under numerous names) can be relied upon to refund you. They pretend to arrange a courier to collect who never arrives and then just silence. And wowcher just give you the run around. AVOID AT ALL COSTS. READ THEIR REVIEWS ON TRUSTPILOT. If you Google the mattress you will find them. It's a scam”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 2 weeks ago

“Unfortunately mattress wasn’t what I expected. I expected a better quality mattress given That it was sold with an initial RRP of £899”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 weeks ago

“Scam! Not memory foam, just a poorly made spring mattress. Numerous complaints about this company,”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 1 month ago

“Do NOT buy! This product is NOT a memory foam mattress it’s the cheapest sprung mattress - worth no more than £49.99 Wowcher this is a scam and you should not be advertising this product under the trade descriptions act. The price to return is £75 +”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please get back to us so we can help you accordingly. Many Thanks, Wowcher Team.

Posted 1 month ago