PRICE DROP! Extra Thick Cooling Gel Memory Foam Mattress - 13 Zone Support, Multiple Sizes -- BLACK FRIDAY DEAL | Wowcher Reviews

2.1 Rating 191 Reviews

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A Very Disappointed Ex Customer.

Verified Reviewer

“I can't review this matress as I received a substandard matress the had no memory foam in it. There is no support what so ever and the springs collapse under any weight so you are lay on the base of your bed. DO NOT ORDER. Communication very poor.”

Helpful Report

Posted 2 days ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 days ago

“We recieved this item on time, wrapped well, delivered in good condition, just a minor mark. Unfortunatly this mattress isn't for us, I was under the impression from the description it was a foam/gel mattress. This is however a metal spring mattress. We are in the process of returning, as mentioned not for us, but might be for you. Good luck.”

Helpful Report

Posted 6 days ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 5 days ago

“Not a mattress that was advertised was delivery. Really poor quality and no foam in it.”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 week ago

“Wrong mattress sent”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 week ago

“The mattress I have ordered didn't receive the extra thick cooling gel memory foam mattress instead I have received a cheap priced mattress with extra spring in it”

Helpful Report

Posted 1 week ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 1 week ago

“No quite what I was expecting. The description sounds amazing but all I can say is, you get what you pay for.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 weeks ago

Malcolm Keith

Verified Reviewer

“The mattress i purchased is excellent”

Helpful Report

Posted 2 weeks ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 2 weeks ago

“Matrass delivered doesn't match the prescription nor the value of the one advertised.”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago