Extra Thick Cooling Gel Memory Foam Mattress - 13 Zone Support, Multiple Sizes | Wowcher Reviews

2.1 Rating 167 Reviews

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“Really disappointed with Wowcher, the first time I have used it, I brought the extra thick cooling gel memory foam mattress from Chester & Oakley but was sent a random mattress from a company called Jumpi. No one can explain why, Wowcher customer service in very poor.”

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Posted 1 month ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 month ago

“Good quality, but softer than expected but will suit its purpose”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 1 month ago

Mr Mark Senior

Verified Reviewer

“The mattress that was delivered is nothing like in the picture and what guarantee was there and not sure where the value price came from and the price that was quoted that should have been, I think we drew the short straw. I certainly will not be ordering from this site again, Fake!! a very disappointed customer”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 month ago

“Rubbish product, not as described, would not recommend at all, its cheap for a reason.”

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Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 month ago

“The mattress I received is nothing like the item I ordered in any way, have requested a return!”

Helpful Report

Posted 1 month ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 1 month ago

“Not what’s pictured on the website. I received a terrible small sprung mattress. Which had a hole!! Still waiting on some sort of communication from the company….”

Helpful Report

Posted 1 month ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 1 month ago

“Iv only had this mattress a few days it isn't very comfy but you get what you pay for. It's not very sturdy the edges are not supported if I could I would return it”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 month ago

Author didn't leave any comments.

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Posted 1 month ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 1 month ago