“Not supportive at all . Poor quality and does not resemble the original photo”

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 2 months ago

“Not as expected very squidgy & can feel springs when lying on it”

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Posted 3 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 3 months ago

“Extremely soft no comfort”

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Posted 3 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 months ago

“Delivered me the wrong mattress twice and tried telling me it What's the equivalent? But it was a cheaper inferior mattress. Both times was just memory foam mattress that they sent instead of the gel memory foam mattress”

Helpful Report

Posted 3 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 3 months ago

Author didn't leave any comments.

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Posted 3 months ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 3 months ago

Hayley

Verified Reviewer

Incentivized

“I wasn't very happy with the quality of this item, the sides collapsed somewhat when I sat on it & the springs protruded an awful lot. It wasn't very supportive in any way as it was like lying on a half empty water bed nor was it at all comfortable. So sadly it had to be returned.”

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Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 3 months ago

“Incorrect item/very poor quality. Very strange all round as item was delivered in packaging stating different size (I ordered a 4ft mattress), DPD stated item was sent from one company but they had no record of my order and I received a follow up email from another company claiming to my sent the item. Now I am trying to return a mattress which I cannot vacuum pack back into the original packaging and trying to claim for a refund and postage.”

Helpful Report

Posted 3 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 3 months ago

Author didn't leave any comments.

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Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 3 months ago

PRICE DROP! Extra Thick Cooling Gel Memory Foam Mattress - 13 Zone Support, Multiple Sizes | Wowcher Reviews