The Dunes Hotel, Cumbria Reviews

4.2 Rating 122 Reviews

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02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? Hotel let down by inflexible rules and no thought to room allocation. We had booked 5 months in advance so would have thought we could have had a room better than the one given

“We booked an Executive room and were given a ground floor room by the delivery bay. Awake at 6.30 due to deliveries. On our first evening went to allocated dog area in the bar/restaurant which was full of noisy workmen in overalls. We were told no other area was dog friendly, but there were plenty of empty tables in areas with hard flooring which would have been suitable for dogs. We asked again the following morning about alternative dining areas and were given the same answer. We decided to check out one day early which was disappointing as this was a birthday celebration, we were not asked by staff why we were checking out early.”

Helpful Report

Posted 9 months ago

Dear John, We are so sorry to hear that you did not have a positive experience at The Dunes Hotel,. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“5 star food , the staff are all amazing & friendly .”

Helpful Report

Posted 9 months ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Our stay at the Dunes Hotel was very pleasant. The doggies loved it too! Our room was spacious and very comfortable indeed. It's a lovely hotel with comfy seating areas to relax and well kept gardens to look out on or stroll around. The restaurant is excellent with a great menu and selection of wines. The only thing that disappointed was the charge of an Aperol Spritz which was way over the top! In general though, a great place to stay.”

Helpful Report

Posted 9 months ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Charlotte in reception really helpful.. well done... !

“Stayed for 2 nights at he Dunes... possibly the most dog aware and friendly place we've stayed at. Room was of a good size, a short walk through reception to the outside for urgent dog related calls (!). Has an open wild field directly opposite, ideal for exercise although can get a little waterlogged following rain. About a 15-20 min walk to the sand dunes reaching down to a great sandy beach. Has a small car park there should that be better for some. Dogs should ideally eat in the bar area adjacent to the dining area, although should all the bar tables be full of dogs, they were relaxed about overflowing into the dining room. On the not so good bits, there was a wedding at the hotel on the second day which whilst using different parts of the hotel did impact the evening meal service for those in the bar/dining areas (ordered at 7:30, food arrived at 9:00...). Possibly staff shortage? Advertised dog sausage at breakfast was repalced by a small bowl of dog biscuits. Dog didn't mind though... :) Overall, a great stay.... Many thanks to all...”

Helpful Report

Posted 9 months ago

Thank you so much for your review, and we are so pleased you had an excellent time at The Dunes Hotel 🐾 We love to hear that your pooch was made to feel very welcome. We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Very efficient and welcoming check in. Treats for our dog in a very spacious double room. Food and drink in restaurant/bar extremely reasonably priced and an excellent breakfast”

Helpful Report

Posted 9 months ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? will be back.

“staff was wonderfull, doggy was v.happy, hotel was lovely and clean , had a great time . will be back.”

Helpful Report

Posted 9 months ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? No

“Nice hotel and staff but no doggy welcome pack. Floors very creaky in corridor so are dogs where barking every time someone walked past. Staff need to know what the fish catch of day is on food menu. Was it Thai curry curry, green Thai curry or chip shop style curry. Never seen fish chopped up on a curry so sent it back. Still awaiting feedback from hotel and pets pyjamas on are refund.”

Helpful Report

Posted 9 months ago

Hi Andrew, We are so sorry to hear that you did not have a positive experience at The Dunes Hotel. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 9 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? The dinner on second night - the salad the egg white was raw/undercooked , the haddock was supposed to come with skin on fries however came with chunky chips which I don’t like asked about it, they took away and after asking several times more eventually brought the skin on fries by the time the fish was stone cold

“We booked a two night barking Britain stay at this hotel - it was advertised as - “There are ten rooms available, all of which welcome dogs, and they are all located on the ground floor, for easy access to the outdoors! Each room has luxurious beds for you and your doggie, plus en-suite bathrooms, and are styled with contemporary decor’ Sadly this wasn’t what we got - we were on the first floor and the room was not luxurious - it had an iron burn in the carpet and had damage to the units - it was however clean I think the hotel should also explain the package to guests so they know what they are entitled too The breakfast was nice and the surroundings pleasant”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience of staying at The Dunes Hotel 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 9 months ago