Hello Dina,
Thank you for your review.
We are so sorry to hear that the pillow is too high for you and that you are waking up with neck pain. This is certainly not the experience we want for our customers, and we sincerely apologise for the discomfort this has caused.
We would be more than happy to help you with this! Please contact our customer service team with your original order number, and we would be more than happy to help you find a solution.
Sweet dreams,
Panda Team
“Absolutely love this pillow- best purchase I have made this year. Was struggling with neck pain which is now not a problem.
Even took it on holiday with me.
Thank you Panda”
Hello Linda,
Thank you for your fantastic review!
We are so thrilled to hear that our pillow has been the best purchase you've made this year. It's truly wonderful that you were able to take it on holiday with you and that your neck pain is no longer a problem.
Sweet dreams,
Panda Team
“- I was a little disappointed - in comparison to my previous panda pillow, this one falls short, its different, it folds in on itself way to easily - !! I'm wondering if it has changed in production ? This is the wrong pillow for me - so because its still good quality - its now " the spare pillow" and I have returned to using my previous panda pillow, much preferred - I am confused as the alternative on line is the hybrid, which does not resemble my original panda pillow and Im convinced that I have never purchased a hybrid.....My original Panda pillow is utterly divine , remains in good condition, but I just wanted another............I have the panda topper on the bed and oh my, that is utterly, utterly divine - its just this pillow, what has changed? Please bring back the original”
Hello Beverley,
Thank you for your review.
We are so sorry to hear that your new pillow did not meet your expectations and that it feels different from the one you purchased previously. We would be more than happy to help you with this! Please contact our customer service team with your original order number so we can help you find a pillow that is just as perfect for you.
Sweet dreams,
Panda Team
“I ordered this regular size pillow as I was worried the kids pillow would be too small for my ten year old. This pillow is perfect for him. It’s lovely feel and keeps its shape and fits in regular sized pillow cases”
Hello,
Thank you for your lovely review!
We are so pleased to hear that our regular-sized pillow is the perfect fit for your ten-year-old. It's wonderful that you love the feel of it and that it keeps its shape so well.
Sweet dreams,
Panda Team
