Hello,
Thank you for your review.
We are so sorry to hear that you are not happy with your new pillow. This is certainly not the experience we want for our customers. We would love to learn more about your experience and find a solution for you. Please contact our customer service team with your original order number and we will happy to help.
Sweet dreams,
Panda Team
“Very good service and rapid delivery. The pillow is comfortable for me as a side-sleeper. Possibly a fraction too high. There was a strong smell from the memoery foam initially but wore off very quickly. I am glad I bought this.”