“I am so happy with my new pillow. It gives exactly the right amount of support no matter where you lay your head. I even dream about how great my pillow is, while I am sleeping on it!!”
“These pillows are the best I have tried so far. They are very comfortable, not too firm and not too soft. So you can enjoy an amazing sleep. Highly recommended.”
Hello Nevena,
Thank you for your review.
We are sorry to hear that you’ve experienced increased neck pain. We aim for our products to provide relief and support, so it is truly disappointing to know that this has had the opposite effect for you. Pillow loft and firmness are very personal, and it sounds like this particular model may not be the right alignment for your needs. We certainly don't want you to be in any discomfort. Feel free to contact us at info@pandalondon.com with your order number so we can look into this and help you find a better solution.
Sweet dreams,
Panda London Team
“Disappointed. Have sleeping issues waking with uncomfortable neck. This was not the answer. Just a very firm pillow. More discomfort than usual on waking so stopped using.”
Hello there,
Thank you for your review.
We are incredibly sorry to hear that the pillow hasn't been the solution you were hoping for. We designed our memory foam to provide support, but we know that pillow preference is deeply personal. We certainly don't want you to wake up with more pain than usual. Since we want all our customers to find their perfect rest, we would love to look into this for you and see how we can make things right. Please contact us at info@pandalondon.com with your order number so our team can assist you further.
Sweet dreams,
Panda London Team
