“Great car park but when we put our ticket through after 3 days , it asked us for £210 payment even though we had already paid. A few minutes of panic and then we pressed the button at the barrier and were let through after explaining this to the person on the speaker.”
Thank you for your review.
As per our terms and conditions if your vehicle is damaged while in our car park (or while being driven by our valet parking drivers) we will be responsible for any damage caused to your vehicle to the extent it was our fault.
If you believe your vehicle has been damaged by other vehicle whilst parked on-site, I encourage you to reach out to Police Scotland and your car insurance provider regarding the matter.
Kind regards,
Customer Support Team
“Worked perfectly till we returned.Drove up to the barrier,inserted ticket and was faced with a demand for £210 even though we had booked and paid for parking weeks ago.Had to press help button and explain before we could exit car park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking was easy to book and the directions were clear. On arrival, the numerical indicators showing the number of spaces on each floor were inaccurate. Although they showed 40 or 50 spaces on some levels, they were in fact fully occupied and I had to drive round each level, before eventually finding a space on the roof. This cost me some time.
On arriving back at Edinburgh on my flight, the signage in the terminal is not very clear, so I ended up exiting the building near the tram stop, which was signed "Terminal Car Park". However, there was no clear route to enter the car park at this place and I ended up having to walk a very long way round and enter via the vehicle exit. This was very inconvenient and frustrating and I was one of several customers in the same position. This needs to be improved.”
Thank you for your review.
I'm pleased to hear that you found the booking process easy and the directions to the car park were clear.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
