“On arrival at the multi storey, our ticket did not display our licence plate number. I know from past experience this means that our booking wasn’t recognised. Our return flight arrived at 0110 hrs in the morning so we went to the office to get our ticket recognised. The man on duty said it would be fine. We returned to the car and there was an outstanding amount of £450. We pressed the button and had to explain the situation and wait for our booking to be processed. This situation could have been avoided. The staff involved were very pleasant and professional. This happens frequently. Isn’t there a way to prevent this especially when it’s very early in the morning.”
“I was charged £180 on exit of multi story car park, thankfully this was resolved by the attendant. I followed the instructions clearly upon entry to car park so i am not sure how this happened.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
