“Very disappointed on our return to terminal 2 on Easter Saturday. As advised I rang immediately as we landed ( still on the plane ) then again after we got our luggage - felt the wait was unacceptable as getting the car back from the 2nd call took 40mins - and the roads were unusually quiet so no excuse for the traffic.
Will look elsewhere next time”
Dear Mr Sarson,
We realise how annoying it must have been to wait 40 minutes for your vehicle, especially after phoning ahead as instructed and with the roads calm. This is clearly not the level of service we intend to deliver.
Your review is extremely valuable to us, and we will discuss it with our team to determine what caused the delay and how we can improve the process moving ahead.
Thank you for bringing this to our notice, and we apologise for failing to meet your expectations on this occasion.
Kind regards,
The APH Team
“Very good service and highly recommended despite a few issues with BA cancelling my flight and the car park instructions being such a mess they where very helpful in locating the car park so 5 star review.”
