“The comunication is awful, at no pint are you told there are 2 exits from the car park, you just keep being told, we are in the exit by the lift! It took over 20 minutes to locate them on arrival.
I took pictures of my vehicle as advised and when the car was collected it was wet so I didnt notice a little scuff on the side! In addition, please take a picture of your odometer! I didn't and amazingly my car drank a quarter of a tank of fuel while I was away!”
Dear Mr Stroud,
I’m really sorry to hear about your experience, I can understand how frustrating that must have been, especially after a long journey.
We appreciate your feedback regarding the directions within the car park, and we’re sorry that the instructions provided were not clear enough, leading to the delay in locating our team. This is something we will pass on to the relevant team to review and improve for future customers.
I’m also sorry to hear about your concerns regarding your vehicle. This is certainly not the level of service we aim to provide. We would like to look into this further for you, so please could you contact us at reviews@aph.com with your booking details and any photos you have, and we will be happy to investigate this matter.
Thank you for bringing this to our attention, and again, I apologise for the inconvenience caused.
Kind regards,
The APH Team
“Great service & very clear instructions. Phone calls are answered quickly and there was someone at Heathrow waiting for us to pick up the car when we arrived. Would recommend and use again.”
“Drop off and return we're not as straightforward as hoped.
Pick up was most frustrating, as there was a delay in the car being delivered, with no explanation, and despite following all instructions provided.
The experience wasn't terrible, but not as smooth as I have experienced with other providers.”
“directions to get in to the 4th floor were not specifically clear, we ended up on the 3rd floor and had to pay an additional £7.50 exit fee. Collection was smooth from Area B on floor 4 short term parking”
