“Very good service and highly recommended despite a few issues with BA cancelling my flight and the car park instructions being such a mess they where very helpful in locating the car park so 5 star review.”
“The comunication is awful, at no pint are you told there are 2 exits from the car park, you just keep being told, we are in the exit by the lift! It took over 20 minutes to locate them on arrival.
I took pictures of my vehicle as advised and when the car was collected it was wet so I didnt notice a little scuff on the side! In addition, please take a picture of your odometer! I didn't and amazingly my car drank a quarter of a tank of fuel while I was away!”
Dear Mr Stroud,
I’m really sorry to hear about your experience, I can understand how frustrating that must have been, especially after a long journey.
We appreciate your feedback regarding the directions within the car park, and we’re sorry that the instructions provided were not clear enough, leading to the delay in locating our team. This is something we will pass on to the relevant team to review and improve for future customers.
I’m also sorry to hear about your concerns regarding your vehicle. This is certainly not the level of service we aim to provide. We would like to look into this further for you, so please could you contact us at reviews@aph.com with your booking details and any photos you have, and we will be happy to investigate this matter.
Thank you for bringing this to our attention, and again, I apologise for the inconvenience caused.
Kind regards,
The APH Team
