“Had Naz take care of my car. Went away for 2 and a half weeks. Drop off and pick up was perfect it took us a while to get our luggage and the car was waiting for us when we got there. Would recommend them just make sure to follow the call instructions.”
“This is the third time I have used Park Giant and each time has been a positive experience plus the price includes entry and exit tickets which isn’t the case with most companies.”
“Awful company. They drove my Tesla multiple times whilst I was away and due to the tracking and cameras on the vehicle I can see it was not stored in a secure car park. At one point it was parked in a schools and another time a field near a lake?! It came back muddy and with a fault (I cannot say they caused the fault). This is a sham outfit and I would avoid at all costs”
Dear Mr Hall,
I am very sorry to hear about your experience and to read how disappointed and concerned you feel. I completely understand how unsettling it must have been. That is certainly not the level of reassurance any customer would want while they are away.
I am also sorry to hear that your vehicle was returned muddy and that you have since experienced a fault. While you have mentioned you cannot confirm how the fault occurred, I appreciate how frustrating this situation must feel overall.
I can see that one of our advisors has already been in contact with you regarding this matter to discuss your concerns. Please be assured that we do take feedback of this nature very seriously.
If you require any further support or would like any additional assistance, please do not hesitate to contact us again and we will be more than happy to help.
Kind regards,
The APH Team
“We have used Park Giant Heathrow on a number of occasions and always found the service to be very efficient . The drivers are always helpful and courteous.”
