“When phoned to say what time I would arrive and that I was charging a EV was told we can do this. Car was at 80% and was returned at 80%. Charged £30 for nothing and money didn't go into a Edward Lloyd account had to go in a personal account which doesn't seem correct.”
“Rather than meet us at the short stay car-park as per our booking, they asked us to drop off and collect car at the Drop Off area, which meant we had to pay the £6 drop off charge twice.”
“They were the cheapest for a reason! No flexibility for my arrival and having to pay parking charges when dropping the car off and picking it up. I arrived slightly earlier than expected and the person on the phone was quite rude and said you’ve booked 6.30 there’s no flexibility in this. He then texted me in poor English saying there was someone there if I could arrive by 6, which I could and then texted saying no 6.30. Really poor. My return flight was cancelled and I was swapped to another flight, as per their instructions I had to let them know of the change or risk being charged. No one to answer the phone on weekends so I emailed them and got a response whilst I was driving home. I will not use this company again.”
“Drop off was problematic as I was 2hrs early, i did explain travelling from SW makes it difficult to get the timing right as can often take 5hrs but that day only took 3, early drop off never been a problem before.
Car returned absolutely filthy, covered in sap and pollen, driver said there are some trees nearby which blow pollen, but to be honest looked as though it was parked under a number of trees!
Make note will cost an extra £15 at least in extra parking charges which other companies dont charge.
All in all distinctly average, wouldnt use again as there are other better providers”
