“Having used meet and greet services many times, Edward Lloyd was by far the most communicative, responsive and prompt in both collection and delivery. It was well-priced too.”
“Upon arrival back at Heathrow, the person meeting us with our car made us wait for over an hour to hand back our keys. With children in tow and a night flight with little sleep and a long onward journey we were extremely dissatisfied. Also, do make sure you read the small print with this provider or others. We also had to pay an £8 charge to exit the car park.”
Thank you for taking the time to share your feedback. We’re very sorry to hear about the lengthy wait you experienced when collecting your vehicle at Heathrow.
We completely understand how frustrating and exhausting it must have been to wait for over an hour, particularly after a night flight while travelling with children and with a long onward journey still ahead of you. This is certainly not the convenient Meet & Greet experience you would reasonably expect.
We also appreciate your comments regarding the £8 airport car park exit fee. Any additional airport access charges applicable to the service are outlined during the online booking process before payment and are also included within the booking confirmation. However, we understand that unexpected additional costs can be frustrating if these have been overlooked.
We’re sorry that the overall experience fell short of your expectations and appreciate you bringing your concerns to our attention. Your feedback regarding the delay will be passed on to the relevant parking provider for review.
Best regards,
The APH Team
“Poor service, poor communication.
Our flight was delayed and they immediately charged us 40 pounds for a delay of a day. Then we arrived at the car park and were told we were only allowed to pay in cash and the only cash machine available we one that also charges you for withdrawals.
Won’t be using again.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell short of expectations.
We appreciate how frustrating it must have been to face an additional £40 charge following a flight delay, particularly when the circumstances were outside of your control. We also understand your disappointment at being advised that payment could only be made in cash, especially when the available cash machine charged a withdrawal fee.
Additional charges for late returns can vary depending on the parking provider and the length of the extended stay. However, we appreciate your concerns regarding how this was communicated and the payment options available to you at the car park.
We’re sorry that the overall experience has left you feeling that you would not use the service again, and we appreciate you bringing your concerns to our attention.
Best regards,
The APH Team
“I gave it four stars because they do not have a desk in the Meet & Great area at Heathrow like some other parking companies which means there is more chat via the phone to confirm delivery times. Other than that everything went ok and the car was delivered to me in the same conditions. The price was the cheapest M&G I could get at Heathrow”
“Efficient, friendly. Only criticism is that it is impossible to judge arrival time at most times of day on M25! When I rang 30 minutes out I was in line to be 20 minutes earlier than expected. With traffic hold ups developing, I actually arrived at the pre-planned time.”
