“Not a meet and greet at all, asked us to walk to a hotel, took a while for them to come and then asked us to drop him back which we thought was very odd. Had a long flight last thing we wanted to do was take a detour. Would’ve been easier to just pay for parking and leave it there as it was closer than where they made us walk to!”
“Pros: booking via APH was straightforward
Cons: 2 x £7.50 charge to be paid on dropping the car off and picking up for the short stay car park - only evident after receiving the confirmation email - this makes comparing prices difficult.
The main issue was the communication from the company. The day before I received a text and call whilst at work from an unknown mobile number. I am unable to have my phone whilst at work. On the drive back I received two further calls, was able to answer the second one and verbally confirmed the arrival time as per my booking.
I then received four further calls from the same number. 2 at 19.29, 2 at 19.30, followed by a text saying ‘please confirm!!!’. I replied to say that I had already spoken to them (on the same number) to confirm.
On the drive to the airport I called 3 times from 20 minutes away to the number on the confirmation email (as instructed) and it went to voicemail each time. I was then scolded by the driver on arrival for not calling & had to show him the call log!
This theme continued on the way back. At 2000 I received a call from a different mobile number asking if I had made my first call to say I’d landed yet. This was an hour before I was due to pick up the car and as we were taxiing in the plane. I was asked to call back when we were through security. 20 minutes later I received a call from the original mobile asking the same question & when I explained I had already received a call I was told ‘that was the driver he shouldn’t have called you’. 11 minutes later.. a call from the driver again. By this point we were through the passport check so were able to go up and collect the car. On arrival we were asked ‘what took you so long?!’.
Overall I would not recommend this company - significant extra charges that are not noted prior to booking & I felt harassed each side of the holiday with calls. The various people working for the company clearly do not talk to each other or have a centralised system for confirming details!”
