“Amazing Service. Second year in a row I have used their services and they have not disappointed. Prompt pick up and prompt delivery. 100% Recommended.”
“Remarkably poor. Immediately after drop off, I realised that I had forgotten a bag which was left in the car. My wife was asked to pay £20 first of all in cash to the driver (who did NOT feel this was right) and then to a personal bank account (Mr Zahid Afzal with his bank details). When we challenged this, he still insisted we pay and sent bank details for a business account for Liquid Leisure Ltd. We were receiving these messages while we were going through security and dealing with our flight. We paid this, despite being told by other parking companies at T5 who told us that they were surprised that we had to pay. We had to pay as we feared we would not get our car back.
2). I asked the person, who was insisting on the money, by text, to provide me with his name and line manager-none was forthcoming.
3). Due to issues with baggage reclaim on our return, our car was in the car park for a longer period and the cost of the parking was now £20. I was clearly told by the person on the phone (I had called as stipulated), that we would get a refund of the difference (presumably £12). I sent my bank details by text to the contact number for Edward Lloyd but no refund has appeared.
4). When we collected our car, it was covered in pigeon droppings which we have never experienced in all the years we have used T5 Meet and Greet.
This service was inadequate and unprofessional and I would not recommend Edward Lloyd to anybody that was looking for parking at Heathrow. As a frequent flyer for business and pleasure, I am used to a higher standard from Heathrow Airport from what I received from Edward Lloyd. It was the first time I used Edward Lloyd and it will certainly be the last.”
Dear Mr Cohen,
Thank you for taking the time to leave such detailed feedback.
We are very sorry to read about your experience with Edward Lloyd Parking. We appreciate how concerning and frustrating the issues you have described must have been, particularly being contacted about payment while you were making your way through airport security and trying to deal with your flight.
Given the nature of the concerns you have raised, including the £20 payment request, the bank details provided to you, the refund you were advised you would receive and the condition of your vehicle, we have contacted Edward Lloyd directly and asked them to investigate these matters fully.
We have specifically asked them to clarify the circumstances surrounding the £20 charge, why the payment details provided included a personal bank account, who authorised the payment request and what happened regarding the refund you were expecting. We have also asked them to investigate the condition of your vehicle when it was returned.
We appreciate that this is not the experience you should have received, and we are sorry that your first experience with Edward Lloyd has left you so disappointed.
We will update you once we have received a response from Edward Lloyd and have further information regarding the concerns you have raised.
Kind regards,
The APH Team
“Persons we spoke with and dealt with were very friendly and helpful. As first time users we did get a little confused with the written instructions for parking on arrival. Maybe review and rewrite with little more clarity. Saying that the person who met us was very understanding and helpful. Thank you.”
