“This is by far the best Meet and Greet company. The communication was spot on, all staff on the phone and at drop off/pick up were friendly and professional and more importantly there was literally zero wait time. I would definitely recommend Edward Lloyd.”
“Very poor service this was meant to be a meet and greet but turned out not to be we was told that we had to call 30 minutes before but we’re still waiting for the guys to collect the car and when we came back we called 30 minutes before getting out at the airport and we’re still waiting for our car to be brought to the car park. Wouldn’t wouldn’t recommend Edward Lloyds to anyone as the service was very poor.”
Dear Miss Bendall,
We’re sorry to hear that you were disappointed with your recent experience.
Edward Lloyd meet and greet service requires customers to contact approximately 30 minutes before arrival and again upon return once luggage has been collected so that our drivers can be dispatched appropriately. We note from feedback from Edward Lloyd that there was no longer than a 15 minute wait for the vehicle to be collected and delivered on both departure and return, which we understand can be frustrating when travelling to and from the airport.
Please be assured that vehicles typically are returned within 10-15 minutes of the return call, depending on traffic and airport conditions that day. We apologise if the wait time did not reach your expectations on this occasion.
Kind regards,
The APH Team
“Amazing service. I accidentally left my purse in the car and after drop off the guys rallied around to get this back to departures for me. I am so grateful. Great communication for drop off and collection for the car. Will be using again for sure”
