“Our whole experience with Edward Lloyd Meet and Greet Heathrow was excellent. Straight forward instructions. Great communication. Simple walk to lift for Terminal. Would definitely use this service again.”
“Arrived back at Hearthrow and made contact with the ground crew of EL. When we arrived at the car park 20 mins later the car was present but with no ground crew present. Had to wait 30 mins for ground to deliver another car as we could not gain access to our car. Clearly not enough staff employed to maintain a permanant presence at T5. A shame as the out bound trip was seemless.”
Dear Mr Beegan,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the delay you experienced on your return to Heathrow. We appreciate how frustrating it must have been to find your vehicle waiting but have no member of the ground crew available to assist you, resulting in a further wait.
It is pleasing to hear that your outbound experience was seamless, although we’re sorry the return journey did not meet the same standard. We have noted your comments and will pass your feedback on to the relevant team for review.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The APH Team
“Very clear instructions. Contact with drivers really easy and they were prompt and friendly. On flight back we had delays and crowds due to issue with traffic control, Edward Lloyd were in constant communication from even before we left Canada. The driver even called and changed our meeting point to the drop off as he knew I would get stuck in a car grid lock.
The only thing to mention is that all companies use level 4 in the short term car park and it is really easy to miss and we went onto another section and it cost us £8. So REALLY carefully follow the instructions Edward Lloyd give you. Not a reflection on them, great service and would highly recommend.”
“The driver collected the car promptly and the office were very helpful when we contacted them to extend our booking by 2 days as a result of a flight cancellation. They were very responsive when I contacted to collect the car and arrange a different location for pick up.”
“Very polite and efficient staff and overall service was very good. Easy to find and car delivered promptly on our return even though flight delayed by almost an hour. I had even left my phone in the car by mistake when we left and it was there, untouched, on our return. I was assured by our driver that they are forbidden to touch anything in the vehicles in their care. A small matter, perhaps, but a clear indication of reliability and trustworthiness.”
“I have used a lot of APH meet and greet services but wouldn't use Edward Lloyd again. Dont make clear you have to pay the drop off fees (other providers dont ask for these). I called and gave notice that I had to come home a day earlier (exact same flight and time) due to my son being ill and they charged £40 cash for that too. Again no other provider I have used did that.”
Dear Mr Deane,
Thank you for taking the time to leave your feedback, and we’re sorry to hear that you were disappointed with your experience with Edward Lloyd Meet & Greet.
We appreciate your comments regarding the terminal parking fees. These charges are included within the booking information and confirmation email provided at the time of booking, although we understand that they may not always be as prominent as customers would expect.
We’re also sorry to hear about the circumstances that meant you needed to return home a day earlier, particularly as this was due to your son being unwell. We appreciate that this was an unexpected situation.
Once a vehicle has been checked in, any last-minute changes to the booking, including an early return or flight change, are handled directly by the parking provider and any applicable charges are set by them. Unfortunately, these charges are outside of APH's control.
We’re sorry that your experience has left you feeling that you would not use the service again, and we appreciate you taking the time to share your feedback.
We hope your son is feeling much better and wish him a speedy recovery.
Kind regards,
The APH Team
