“Overall satisfied with the service from Edward Lloyd. No problems on arrival.. liased with the representative and met at the agreed time and place.
Struggled to get hold of anyone upon our return on Sunday morning but didn't have to wait too long before we got a call back and had a short wait for the representative to bring our car around.
I would recommend based on our experience.”
“Wouldn’t recommended this company. We flew to Canada and I checked on my car app and they left the car unlocked in north London… that says it all. The driver came to give our car back and decided he was a F1 driver and racing the car through the car park. When asking if that’s what they do with peoples property he forgot how to speak. Shambles of a company”
Hi Miss Bett,
We’re very sorry to hear about your experience.
Please could you email us at reviews@aph.com with your booking reference and further details so we can look into this for you.
Kind regards,
The APH team
“We picked them as they were the cheapest only to find that in the small print they have hidden charges like paying for ticket to enter and exit the car park that other companies have built in.
Also we had no receipt given for our car. They could have been anyone taking our car. No acknowledgement or receipt like other companies do.”
Dear Mrs Sundaram,
Thank you for your feedback, and I’m sorry to hear that you were unhappy with your experience.
We do aim to be transparent with all costs, and as stated in the additional information, entry and exit fees at the drop-off and collection car parks must be paid by the customer. This is also outlined in the booking confirmation received once the reservation is made. We understand these details can sometimes be missed, so we appreciate you raising this.
We’re also sorry to hear about your concerns regarding not receiving a receipt or acknowledgement when handing over your vehicle. This is not the level of reassurance we want our customers to feel, and we will be feeding this back to the service provider to ensure correct procedures are followed.
Thank you again for bringing this to our attention.
Kind regards,
The APH Team
