“I would NEVER use this unprofessional, inefficient company again!
On the morning of departure I received ELEVEN calls requesting information about our arrival time at Terminal 5, all from different numbers and all callers spoke broken English so getting them to understand that we were en-route to the airport and would be arriving at exactly the time stated on our original booking was tedious and distracting.
Upon arriving back at Terminal 5 I again received several calls - the first one being as the aircraft taxied to the stand - requesting information about our arrival and reiterating the need to call them once we were at the luggage carousel.
Upon retrieving our luggage, we called to say we would be heading to level 4 - as advised - only to have to wait 15 minutes for the person to arrive with our keys and then be faced with a £15 charge to exit the car park due to their inefficiency and delay.
This company is a complete shambles, DO NOT USE!”
Dear Mr Butler-Anstee,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with Edward Lloyd Meet & Greet at Heathrow and understand your frustration with the repeated phone calls, delays on your return, and additional £15 exit charge.
We appreciate how important a smooth and efficient service is when travelling, and we regret that your experience fell short of your expectations. As APH acts as a booking agent for this service, the operation of the meet and greet service is managed by the provider. We will ensure your feedback is noted, as we take customer experiences seriously.
Kind regards,
The APH Team
“We found the meet and greet process very easy, the staff were professional, very good communication and easy to follow and understand instructions. It was fair in price for the convenience it gives you!!
It was so nice being able to just jump in our car after a late flight and drive home from the airport.
We will definitely be using this company every time now.”
