“Brilliant service, even though our flight was cancelled and we were 2 days late at a different terminal, everything ran smoothly and even had the car ready at the new terminal. Would recommend. Many thanks for the excellent service.”
“Edward Lloyd is the only parking service I use at Heathrow. Great service, friendly and easy to communicate with. I fly a lot (30 times last year and 6 already this year) and everytime I use Edward Lloyd if I am flying out of Heathrow.”
“I had a very positive experience with Edward Lloyd Meet and Greet. Their communication was excellent during both my departure and arrival at the airports, and the vehicle handover and return processes were completed efficiently, each taking under ten minutes. I would highly recommend their services.
My only minor observation is that while I had the car professionally cleaned prior to handover, the bonnet did not appear to be in the same condition upon its return. While this is a minor point, I would have appreciated the vehicle being returned in the exact state it was provided.”
“Great service, only issue we had on arrival we didn’t understand the instructions and drove into the wrong car park and had to pay £20 to exit otherwise service it’s great once we found correct meeting point. Communication with team good.”
“Meet and greet were waiting for us on arrival to the airport in departures.
When we landed (return) our car was promptly brought to arrivals (wothin minutes).
No waiting around. Greet communication.”
“Albeit the car was returned on time and in good condition and the men were nice and friendly, We had sunglasses and a pound coin disappear from our car. All items had been removed from the central console suggesting it had been opportunistically searched.
They were old and worthless glasses, not going to raise it. Hopefully this will serve as a reminder to not leave anything valuable in the car while it’s with a meet and greet operator.
I may even use them again, will just be more mindful of not leaving any personal items in the car.”
Thank you for your feedback.
We’re pleased to hear that your vehicle was returned on time, in good condition, and that you found the team friendly and helpful. However, we’re very sorry to learn of your concerns regarding missing items from your car.
Vehicles should always be treated with the utmost care and respect. While our terms and conditions do advise customers not to leave personal belongings in their vehicle, we fully understand your frustration and how this situation may have impacted your trust in the service provider.
Thank you for bringing this to our attention and we appreciate your understanding.
