“Poor service, poor communication.
Our flight was delayed and they immediately charged us 40 pounds for a delay of a day. Then we arrived at the car park and were told we were only allowed to pay in cash and the only cash machine available we one that also charges you for withdrawals.
Won’t be using again.”
“I gave it four stars because they do not have a desk in the Meet & Great area at Heathrow like some other parking companies which means there is more chat via the phone to confirm delivery times. Other than that everything went ok and the car was delivered to me in the same conditions. The price was the cheapest M&G I could get at Heathrow”
“Efficient, friendly. Only criticism is that it is impossible to judge arrival time at most times of day on M25! When I rang 30 minutes out I was in line to be 20 minutes earlier than expected. With traffic hold ups developing, I actually arrived at the pre-planned time.”
“They tried to get £40 cash on day of arrival as they said it was 28th even though my confirmation said 29th. It wasn't until I sent a screen shot he apologised. I find this appauling and he tried to con money out of me. Most people would just pay as they thought they had it wrong. Also you then have to pay the carpark ticket each day and then we waiting for ages for someone to us at the car. Very disappointed and am going to pursue complaint.”
“Brilliant service from start to finish. Everyone we dealt with was incredibly helpful, friendly and polite, which made the whole experience really easy and stress-free. It’s always nice to receive such genuinely good customer service.
We wouldn’t hesitate to use Edward Lloyd Parking again and would happily recommend them to anyone. Thank you for making everything so straightforward!”
“⭐⭐⭐⭐⭐
Excellent service from start to finish. Really responsive, organised and easy to deal with. Our car stayed in the same place for the full three weeks, which was really reassuring. Everything was hassle-free and exactly as promised. Would definitely use them again!”
