“All went smoothly both dropping off and collecting. It would be good to have some signage up telling you what you need to do when you get to level 4 row B. We called when we had landed as requested but then stood waiting for 15 minutes not knowing how long we would be there. Meet & Greet does suggest someone would be there from Edward Lloyd to let you know car is on its way Now I know how it works, I will use again.”
“This company provided good service. Someone collected the car and left it back after I returned.The process was simple and easy of you follow instructions provided.”
“Poor service from start to finish. Didn't answer the phone prior to arrival. On picking up the car, it was clear they had been looking through my car. USB lead taken, first aid kit taken and also battery pump. Would not recommend this company.”
Dear Mr Pape,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and are concerned by the issues you've raised.
We sincerely apologise that you were unable to reach the car park prior to your arrival and that the service did not meet your expectations. We are particularly concerned by your comments regarding the items you believe are missing from your vehicle.
These are serious allegations, and we would like the opportunity to investigate them thoroughly with the car park operator. Please could you email us at reviews@aph.com with your booking reference and details of the missing items, along with any additional information that may assist our investigation.
Once we receive this information, we will raise the matter with the car park management and investigate it as a priority.
Thank you for bringing this to our attention. We hope to hear from you soon so we can look into this further.
Kind regards,
The APH Team
