“Compared to the other Meet&Greet services, Edward Lloyd doesn't have their own Welcome Desk.
So you have to call them 30mins before you arrive etc. Other than, Polite staff.”
“When you book a flight you always have a concern as to what to do with your car. You hear such bad things about certain operators and having not used Edward Lloyd before I was wary but, to be fair they were prompt and looked after our and got us on our way with ease”
“Although the service was great, I wasn’t expecting to have to pay for the airport carpark on arrival and on departure £7:50 x2
I’ve never had to do this with other companies offering the same standard of service”
“I guess meet and greet has two phases
Phase 1 Deperture , Comminication from Edward Lloyd was exellent and the handover was easy and excellant.
Phase 2 Arrival We landed and before we could call Edward Lloyd they called us to confirm Plane at arrived. Following the instructuions we called to inform we had collected our bagage from the baggage area, to our surprise we where informed the car was parked in the car park but the driver had left to make another collection. We arrived at the agreed to find the car locked with the car park exit ticket locked inside, the driver was no where to be seen. Some 20 minutes later the driver arrived in second vehicle and passed over our keys. The car had been parked for over the 30 minites exceeding the minimum charge for drop off at £7.50 We received no appoligie from the Driver. We then paid £ 11.50 to exit the car park.
This was certainly no meet and greet. I would avoid using this company in future , it might have been only £ 4 Extra but the service was appauling”
“I had a problem with Edward Lloyd. The airport car park charges a minimum parking fee, but rather than add this to the bill and sort it out for you, Edward Lloyd expect you to take your parking ticket to the machine and sort it out yourself, then hand the ticket back to them. Which would be okay(ish) except I had a technical problem with my ticket, which, although paid with no problem, wouldn't then work for the guy trying to drive my car out of the car park, and by that point I was airside. This led to a situation with a very frustrated driver, who lost his cool on the phone to me, demanding additional payment to enable him to drive my car away. To be fair, it was a situation caused by a glitch with the ticket barrier, that wasn't fair on me, or the driver. I will say their offices responded really well to my email about the situation and were very apologetic. Also, I had a much smoother experience returning to my vehicle. So others may be fine, but the hassle I experienced on this particular occasion has deterred me from being able to recommend Edward Lloyd.”
