“First things first - and most importantly - my car was returned, undamaged, at the end of my holiday!
Trying to arrive at the Heathrow T5 Short Term Car Park at a very specific time (which you are required to provide when booking) is something of a challenge (akin to landing a Jumbo Jet on the head of a pin!). Travelling from over 80 miles away, and taking into account the vagaries of the M25, we included significant contingency for delays so, accordingly, arrived in the area some 30 minutes ahead of our notified arrival. We called ELM&G, as requested, when we were an estimated 15 minutes away from our destination however were told that as we were tracking early there was nobody who could meet us. This meant driving around ("circling") the general (unfamiliar) area trying not to inadvertently fall foul of all the restrictions which are constantly monitored by cameras as there is absolutely nowhere to park up!! Having become rather fed-up of trying to circumnavigate Heathrow, we arrived at the Short-Term Car Park 5-10 minutes before the planned time and were promptly met by an agent in a hi-viz vest who directed us to pay for the car park exit (I wasn't expecting this) and he'd be with us shortly. This we did - and so he was. Unfortunately, it transpired that he worked for another co. - not ELM&G! Frantically (the exit ticket was only valid for a limited period) we called ELM&G again and were reassured that someone was now on their way. He duly arrived, I explained that we'd purchased an exit ticket under direction from someone else and he departed quickly without carrying out an appraisal of the vehicle (he explained that he didn't have time so I tried my best to video the car as he drove off)... all somewhat less professional than I'd been led to expect. I am pleased to say that the return process was far smoother. Would I book with ELM&G again... I'm not sure...”
“A very efficient service. Most convenient way to park,excellent way to start your journey. Frendly staff. Would have been 5 stars if they hadn't left food crumbs all over the centre console”
“Overall really good service, we were running late because of traffic and roadworks and were told we would have to pay a £10 late charge. After a brief discussion, it was agreed they would waive the late fee. Would use them again but would let them know in advance if running late.”
“Dropping the car off was a bit problematic as we were 25 mins early, fined £6 and left waiting for a very long time. I was beginning to think all the bad reviews were correct. However, collecting the car was so quick and easy and the guy who brought the car was helpful and friendly. I would use it again.”
“On arrival at Heathrow the driver arrives about five minutes after us, he was polite and helpful and took the car away after giving me a receipt. The process for picking up the car went well and all went well. Will use them again as they provide a good service with value for money.”
