“The arrangments this year were as faultless as on the many previous occasions we have used this car park.
Unfortunately our car would not start due to a flat battery but a representative was at the car before I had returned from reporting the fact to the reception. Brilliant service.”
“We were shouted at by the driver and assistant he also got very aggressive towards an elderly disabled lady because she approached the sliding door before he opened it. Both were very
Rude. I will do my best to avoid using the bus ever again”
Dear Mr. Marsh,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the transfer bus. This is not the level of service we expect, and we’re particularly concerned to hear about the interaction you described involving both yourself and the elderly passenger.
Please be assured that your comments will be passed on to the Silver Zone team.
We sincerely apologise for the distress caused and appreciate you bringing this to our attention.
Kind regards,
The APH team
