“Pretty terrible experience coming back. Crammed onto a bus with our suitcases - no room to move or even breathe really. Got back to the carpark and my car wasn't in the bay on my fob so I had to search for it. Then when we finally found it the reg plate scanners kept reading my plate wrong so I was stuck at the barriers until someone finally answered the buzzer. At 11.30 at night when you have a two hour drive ahead of you, this isn't the kind of experience you need or want. Won't be using them again.”
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience on your return and understand how stressful and frustrating this must have been, particularly late at night after a long journey.
We apologise that the transfer bus was overcrowded and that there was confusion locating your vehicle on arrival back at the car park. We appreciate you bringing this to our attention. We’re also sorry for the difficulties you experienced at the exit barriers — we understand how inconvenient this would have been when you were eager to get home.
Your comments have been shared with the relevant teams at the Silver Zone car park so they can review capacity management, vehicle location procedures, and barrier support to help prevent similar issues in the future.
Thank you again for your feedback. We regret that this experience has led you to feel you wouldn’t use this service again, but we appreciate you taking the time to let us know.
Kind Regards
The APH Team
“Booking easy - decent price if you plan ahead. Drop off and collection both very efficient. Bus transfers very quick - we only waited 5 minutes for bus despite huge queues.”
