Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,044 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely untold patience”

Helpful Report

Posted 1 year ago

“Dear Yay.com Team, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I have received from Yay.com over the past four years. As a loyal customer, I wanted to take a moment to highlight the impeccable telecom solutions your company has provided me and share my positive experiences. From the outset, I was impressed by Yay.com's commitment to customer satisfaction. The seamless onboarding process, coupled with the user-friendly interface, made the transition to your services incredibly smooth. Your team's responsiveness and willingness to address any queries promptly have consistently exceeded my expectations. One of the standout features of Yay.com is the flexibility and scalability of your telecom solutions. As my business has grown, so have my communication needs. Yay.com has consistently adapted to these changes, offering a range of services that cater to both small-scale and large-scale requirements. The customization options available have allowed me to tailor my telecom setup to suit the unique demands of my business. Reliability is a key factor in the telecom industry, and I must commend Yay.com for its unwavering commitment to providing a stable and dependable service. I have experienced minimal downtime, and in the rare instances where issues arose, your technical support team demonstrated exceptional competence in resolving them swiftly. Cost-effectiveness is always a concern for businesses, and Yay.com has proven to be not only competitively priced but also transparent in its billing practices. The absence of hidden fees and the clarity in communication regarding pricing structures have contributed to a trusting and enduring relationship. In addition to the exceptional service, I would like to commend Yay.com for staying ahead of industry trends and continually enhancing your offerings. The regular updates and introduction of new features reflect your dedication to staying at the forefront of telecom technology. As I reflect on the past four years, I can confidently say that choosing Yay.com for my telecom needs has been one of the best decisions for my business. The combination of excellent customer service, reliability, flexibility, and innovation has set Yay.com apart in a crowded market. I want to express my gratitude to the entire Yay.com team for their hard work and dedication. Rest assured, I look forward to continuing our partnership for many more years to come. Keep up the fantastic work! Best regards,”

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Posted 1 year ago

“Pleasant and helpful staff. Dealt with everything efficiently”

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Posted 1 year ago

“Sorted my transfer and office lines out. Made it easy.”

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Posted 1 year ago

“Junaid was excellent. Provided amazing technical knowledge even though I was only a free trial to start. I have now upgraded to enterprise because of his professionalism.”

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Posted 1 year ago

“Responsive, attentive, great expertise”

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Posted 1 year ago

“Junaid, thank you for resolving the Auto Provisioning issue with my Yealink W60B phone. I'm delighted with support and service provided.”

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Posted 1 year ago

“Junaid thank you very much for your help was very help.”

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Posted 1 year ago

“I am extremely happy with yay!”

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Posted 1 year ago

“I am on a free trial programme for the moment. I am dyslexic and not very good with technology in general. Also, not sure which programme will suit me. I've contacted the customer support number to ask some questions and Junaid a very kind supportive member of yay guided me through the app, how to use it, where to find the packages and gave me some information tips on what might help for my own needs. He never pressured or insisted on buying something on the spot, which I always find annoying when contacting a service. Excellent customer service.”

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Posted 1 year ago

“Been with Yay for a few years now. Recently they were able to recover an important number that my Broadband provider had lost, and then they spent the time to ensure that it was all correctly provisioned. Great service as always, their staff are helpful and knowledgeable and nothing seems too much trouble.”

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Posted 1 year ago

“Bertie is super helpful and supportive. He resolved my issue so quickly and made my day so much easier. He was a pleasure to talk to and so kind.”

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Posted 1 year ago

“Really helpful and quick to resolve the issues given.”

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Posted 1 year ago

“Not only have these guys got me set up with two VOIP lines to replace my two landlines SUPER cheap (I was paying about £50 for one of the lines before, now both the lines are about £12 for the two!) But also the support team are amazing! No question is too stupid, and they are so happy to walk you through the setup. Plus they always answer my calls really quickly. Seriously, this is how customer support should be, and moving to VOIP lines was something I should have done ages ago. (My home router 'Go-Box 100' and Gigaset wireless phones only cost about about two months worth of rental on my old lines and the phones just act like they always did anyway!)”

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Posted 1 year ago

“There are issues sometimes but the team works quickly to resolve these issues.”

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Posted 1 year ago

“Perfect 10/10”

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Posted 1 year ago

“An absolutely outstanding VOIP provider, what sets them apart is the customer service, one call and they solve my issue whatever that might be. Cannot recommend them highly enough.”

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Posted 1 year ago

“Wonderful support team! Solved my problem with dedication above than expected.”

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Posted 1 year ago

“Very professional and helpful. Would recommend Dom at Yay!”

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Posted 1 year ago

“Very good Costumer Support”

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Posted 1 year ago

Yay.com is rated 5.0 based on 2,044 reviews