Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,015 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a POE switch from Yay.com. It was competitively priced, arrived promptly and as was a described.”

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Posted 5 years ago

“The customer service when initially signing up for the service with Connor was excellent and the features of the VOIP offering way exceeded my expectations, and all at a very reasonable cost.”

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Posted 6 years ago

“Everyone I spoke to was a great help, especially those who helped set up extra lines and a voicemail system. Will recommend.”

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Posted 6 years ago

“Great support from the CSR.”

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Posted 6 years ago

“Fast reaction! Nice support!”

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Posted 6 years ago

“Good value for hardware - efficient and quick delivery - minor issue with processing order on the web site efficiently dealt with a phone call - promptly answered and quickly resolved.”

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Posted 6 years ago

“They were able to resolve my issue quickly and efficiently.”

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Posted 6 years ago

“Yay.com as a VoIP provider is great. The console is feature-laden and easy to use, and the prices are highly competitive with some of the best customer service in the industry. 5 out of 5 for VoIP. Domain registration and hosting, at yay.com, has some bugs that need to be ironed out, that is from my opinion and is coming from moving a domain from one of the big names and from previous experience with other providers. CS are always pleasant to deal with to assist in resolving issues On that basis its a 3 out of 5 for this service. If they can get these bugs resolved, i am happy to give them a 5. Current score as of October 2017: 4/5”

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Posted 6 years ago

“You answered my question quickly and professionally”

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Posted 6 years ago

“Great customer service and helpful people to speak to on the other end of the phone”

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Posted 6 years ago

“Yes you do have the odd glitch but you've got helpful staff who will listen intentively and are good at sorting the odd problem out. It is a good service and one I would be happy to recommend to others”

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Posted 6 years ago

“Yay.com was able to assist in setting up my phone and got them working. Good job”

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Posted 7 years ago

“Great customer support. Really patient and helpful.”

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Posted 7 years ago

“As a beginner to VOIP I was initially intimidated by all the options on the web site. All I wanted was a new phone number that I could direct to my mobile. I managed the initial set up but had some problems queries and questions. As I was doing this in the evening, I could not speak to anyone and even though it said there was live chat I spent an annoying time searching for the 'chat button' to eventually realise this was also only during the office hrs. I rang the help line the next day and I have to say the lady that helped me was fantastic, the best help line I have ever rung! It was necessary to ring the help line twice again as I got to grips with the 'dashboard' and again the customer service agents were great. Polite, knowledgeable and helpful. I don't normally bother writing reviews and don't give praise easily, but having endured a lifetime of frustration with different so called customer helplines, (BT, NPOWER, APPLE, to name a few!), I can honestly say YAY have it spot on.”

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Posted 7 years ago

“YAY is the best voip provider and their services saved me a fortune and its easy to set up and use. it also supports lots of different devices and operating systems. yay price plans are the best so far. i highly recommend this to any one who needs voip services.”

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Posted 7 years ago

“Everyone i dealt with has been very patient and helpful. I would suggest you could do a little better at explaining the meaning of different sections of set up e.g. routing set up etc. It would save you a few customer service calls.”

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Posted 7 years ago

“I`ve just signed up & the system was fairly easy & the staff were really helpful.”

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Posted 7 years ago

“Really great support team. Best VOIP service we know!”

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Posted 7 years ago

“Answered my questions”

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Posted 7 years ago

“Good service with friendly knowledgeable staff. The only negatives being a lack of clear and simple set-up instructions. The phone was supposed to be pre-configured but was not.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,015 reviews