Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab service today from Connor at yay.com. We have used yay.com for 5 years and the service has always been fab. Today was no exception.”

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Posted 1 year ago

Great to hear that you've been using the service with so much success for so many years. Thanks for taking the time to leave us a review Neil.

Posted 10 months ago

“Quick response. Rapid, successful intervention. Happy customer! Thank you, Dom.”

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Posted 1 year ago

Thanks for leaving us a review. We're really happy to hear that everything was resolved so quickly for you.

Posted 11 months ago

“Junaid The client service I received in going through the set up of the yay dashboard was exceptional. Communication with Junaid was Clear , concise and he had a client service mindset where he was happy to cover all questions and ensured we were comfortable before we finish the set up call. Great experience”

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Posted 1 year ago

Great to hear that you're all set up and enjoyed your Dashboard walkthrough. Thanks so much for leaving us a review!

Posted 11 months ago

“Yay.com have been fantastic through our entire experience with them, and my latest support from Junaid has been no exception. They take the time to understand our queries and what we are trying to get out of our system, and support us throughout the entire process - staying on the phone until they are certain everything is working as it should be. Would highly recommend.”

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Posted 1 year ago

Thanks for recommending us Rob! It's fantastic to hear that you've had such a good experience dealing with the team and it's great to hear that your phone system is all set up to work the way you need it to. Thanks for leaving us a review, and have a great day.

Posted 1 year ago

“While Yay's platform can be a bit complicated to use and pricing is a little on the expensive side, their service is excellent and always seems to work. Clear calls and the customer support is 'top-notch' with speedy responses.”

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Posted 1 year ago

It's great to hear that you've been enjoying the enhanced call clarity of our business phone system, Darren! Thanks so much for taking the time to leave us a review and have a great day.

Posted 1 year ago

“Fantastic customer service and support!”

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Posted 1 year ago

Great to hear you've had such a positive experience with us Matt. Thanks so much for leaving a review.

Posted 1 year ago

“Just had the pleasure of working with Junaid to get our phone system back up and running. He was patient, informative and very kind as technology is not my thing and he talked me through everything. All up and running now.”

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Posted 1 year ago

Thanks so much for taking the time to leave us a review Cheryl. It's great to hear that your phone system is up and running! The team are always here to help, whether you're a technical wizard or simply new to VoIP. We're only a call away if you ever need any assistance!

Posted 1 year ago

“The app is really easy to use and the support is incredibly responsible and friendly - thanks!”

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Posted 1 year ago

Great to hear that you're enjoying using our business softphone app. We're sure you'll find it useful to be able to take your business line with you anywhere that you go. Thanks for the positive feedback and if there's anything that we can help with, please don't hesitate to get in touch!

Posted 1 year ago

“Sophia worked very hard to try to port our old landline number to Yay. Very friendly and supportive all the way.”

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Posted 1 year ago

Thanks for taking the time to leave us a review. We understand how important it is to retain the phone numbers that your customers are familiar with, so we're really glad to hear that you've successfully ported your number over to us. The team are always happy to help, so don't hesitate to get in touch if there's anything else we can assist with! Have a great day!

Posted 1 year ago

“A+ service from the team at Yay. All of the staff are helpful, and they really know there stuff here, each and every staff member. So glad we have moved all of our services to them, should of done so years ago!”

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Posted 1 year ago

Thanks for such a positive review Paul. We're really happy to have you onboard and it's great to hear that you're enjoying our services. We're only a call away if you need anything!

Posted 1 year ago

“Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.”

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Posted 1 year ago

Thanks for giving us a recommendation Amanda, we really appreciate it! The team love to help out and always aim for a 5 star service for all our customers. We're only ever a call away if you ever need any further assistance.

Posted 1 year ago

“Service is wonderful! And very helpful. Will work out your problems whatever they may be, in a flash!!! Thank you Junaid for everything!!”

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Posted 1 year ago

Thanks for taking the time to leave a review Christopher. Really glad to hear that the team managed to speedily get everything resolved for you. If there's anything we can help with, we're only a call away!

Posted 1 year ago

“I had a very positive experience earlier when calling Yay.com for some technical help. I needed some anssistance assigning a new name and number on one of our phone handsets in preparation of a new member of staff joining our company next week. Dom kindly offered to dial into my PC and was able to carry out the changes with minimum fuss. I have always found the staff at Yay very positive and extremely helpful. Thank you so much for your amazing support!”

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Posted 1 year ago

Thanks so much for your review! We're really happy to hear that you had such a positive experience when updating your phone with the team. We hope your new member of staff is settling in successfully and if there's anything else we can help with in the future, we're only a call away!

Posted 1 year ago

“My problem took a long time to resolve but Bertie was very persistent in getting to the route of the problem. He was at all times very helpful, pleasant and very diligent. Great job.”

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Posted 1 year ago

Thanks for the review Roger! Glad we managed to get everything resolved for you. If there's anything else that we can assist with, please do get in touch.

Posted 1 year ago

“One of the loveliest, most helpful customer service departments out there. Called with an issue, spoke to Dom who helped me solve it within less than 15 minutes, and we even had a laugh.”

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Posted 1 year ago

Thanks for the lovely review Carolina. Glad to hear everything was resolved and that the team managed to raise a smile too!

Posted 1 year ago

“Always reliable, helpful and efficient. I've been with yay.com since I started my business in 2018 and they have consitently provided and excellent, reliable service. Great value for money too.”

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Posted 1 year ago

Thanks for taking the time to leave a review of our phone system Paul, and for being a loyal customer at Yay.com.

Posted 1 year ago

“Exceptional Customer Service Experience I recently had the pleasure of interacting with the customer service team and I must say, the experience was nothing short of exceptional. The level of assistance and professionalism displayed was far superior to that of their competitors. The standout star of the team was Junaid. Their commitment to ensuring my satisfaction was truly commendable. They kept in constant touch with me as promised, making sure all my concerns were addressed promptly and effectively. Their dedication to their role is evident and they are undoubtedly a credit to the team. The overall service experience was great, and I would highly recommend this team to anyone in need of top-notch customer service. Keep up the excellent work!”

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Posted 1 year ago

Thanks so much for sharing your experience with the team Chris. We really appreciate the kind words. If there's anything we can assist with, please do get in touch. We're always happy to help!

Posted 1 year ago

“Great for answering our calls, we no longer get load of junk calls so this saves us so much time! Dom was very helpful! thanks :)”

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Posted 1 year ago

Glad to hear that the phone system is taking care of those calls and saving you a bit of time too! If there's anything else we can help with, don't hesitate to get in touch!

Posted 1 year ago

“The service provided by Junaid on several occasions was superb. Despite the fact that my experience with phones only extends to answering and hanging up I have never dealt with someone so friendly, competent and patient. Brilliant Service.”

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Posted 1 year ago

The team love to help, and it's great to hear such positive feedback. Thanks for taking the time to leave a review Ian.

Posted 1 year ago

“Junaid at yay.com exceeded expectations with exceptional customer service. What began as a simple request turned into a professional upgrade, including a welcoming message for customers. Junaid's patience and expertise were outstanding. If all staff had his commitment, the world would be a better place. He deserves immediate promotion. Thanks, yay.com, for such outstanding service!”

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Posted 1 year ago

Thanks so much for leaving us such positive feedback. Great to hear that you're getting the most out of the features included in our business phone system.

Posted 1 year ago

Yay.com is rated 5.0 based on 2,042 reviews