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XS-Stock.com Ltd Reviews

4.8 Rating 7,980 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

Company Reviews

Product Reviews

4.8

Based on 7,980 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 12th March 2024

Elizabeth Tipper

XS-Stock.com Ltd 5 star review on 4th March 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 20th February 2024

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“packaging could have been better, baubles broken, being a delicate product should have been bubble rapped, delivery haphazard, wrong post code on package.. but tree is ok”

Posted 6 years ago

“Don’t like putting a bad review the tree was perfect but the lights don’t work. Bits come on then stop working altogether”

Posted 6 years ago

“Ordered on next day delivery specifically for an event.... still waiting 4 days later.... the event has been and gone. V disappointing.”

Posted 6 years ago

Good morning, after looking into this I can see there was a delay with DPD, so I apologise for this. Your order is now out for delivery today and will be delivered today by Joel, your DPD driver, between 13:22 and 14:22, if this is no longer required, please refuse the parcel and this will be returned to us and a full refund issued.

Posted 6 years ago

“Costume fell apart but looks good at first”

Posted 6 years ago

Good morning, I'm very sorry to hear this. Please forward photos to support@xs-stock.co.uk to enable us to resolve this issue for you as quickly as possible.

Posted 6 years ago

“I bought a halloween costume online from your store in Irvine, as im a large guy, on the basis that it said size would fit up to 6ft 2 thinking it would fit my frame and where the 6ft 2 bit wasnt a problem the fact the no waist size was given has meant the costume doesnt fit and checking on other costumes you sell, found the same problem with most of them, so now I have had to buy another costume from another seller. Also I paid £11.99 for shipping as I had asked it to be delivered on a Saturday, I then received an email saying I could pick it up from the Warehouse in Irvine, to save shipping as I lived local which I did, only for shipping still taken from my account”

Posted 6 years ago

“Still not received it yet”

Posted 6 years ago

Good morning, after looking into this I can see that your order was dispatched on 15/10 via standard delivery. This normally takes 3 - 5 working days to arrive but may take up to 7 during busy periods.

Posted 6 years ago

“This was my first time shopping with you and while I was happy with my goods and delivery I was very unhappy that the payment was taken twice and I have to wait a week for it to be refunded to me”

Posted 6 years ago

Good morning, I have looked into this and can see we only have 1 order for yourself and only 1 payment of £6.94 has been taken. Could you email us directly on support@xs-stock.co.uk in regards to this.

Posted 6 years ago

“Still not received my order. Plus taking money from my bank even though thy are small amounts what going on”

Posted 6 years ago

“I opened up my box and was so happy with some of my items but then i noticed the monster high fashion book was missing and the monster high poster colouring book damaged the cover was bent and ripped also i ordered a captain America dressing gown it is so thin and just not at all what i was expecting i was happy with some items but not enough to shop hear again”

Posted 6 years ago

Good morning, I'm very sorry to hear this. After looking into this further, I can see that you have not contacted ourselves directly in regards to this, so I have sent an email to enable us to resolve this for you as quickly as possible.

Posted 6 years ago

“The onsie fits just fine but the two piece top says 2-3yrs but is a small fire like 12-18months”

Posted 6 years ago

“The trestle table arrived today and seems of high quality, but has been damaged in transit. There is a dent in it which matches up with holes in the packaging. See uploaded pictures.”

Posted 6 years ago

Good morning, we were unaware that your item had arrived damaged as you have not contacted us directly in regards to this. I have sent an email to yourself directly in regards to this.

Posted 6 years ago

“Item was delivered in a damaged box and could hear something rattling inside - once opened we immediately noticed both speakers had broken away from the unit, and were also damaged. 2 emails to seller with no response.”

Posted 6 years ago

Good morning, thank you for your feedback. After looking into this further I can see your original email was sent on 22/6 @ 6.56pm and a reply was sent to your =self the following day @ 12.18pm with free returns details.

Posted 6 years ago

“I paid for next day delivery on a Thursday night which was dispatched on Friday and did not arrive until Monday late afternoon. It is unclear when choosing delivery options that next day delivery is actually next working day delivery!! This delivery cost£7.99!!! Very misleading to customers.”

Posted 6 years ago

I'm sorry to hear you feel this way, all of our delivery information is available on our website, please see below for information: £7.99 – Next Day UK Delivery (order before 2pm) £7.99 per order, no matter how many items you buy or their value. Delivery is guaranteed by 6pm on the next working day. Delivery days for this service are Monday to Friday. You’ll receive a notification email with tracking details when your order has been dispatched. Orders must be placed before 2pm to be shipped on the same day. Orders placed after this time will be shipped on the next working day. We only dispatch orders Monday to Friday. Any orders placed after 2pm on a Friday will not be dispatched until the Monday. If no-one is available at the time of delivery to sign for your items, you will need to collect them from your local courier depot. A card will be left to notify you. Items that are not collected from your local courier depot within 5 days of the card being left will be returned to us. Available to UK mainland addresses only. Please contact us for delivery to any non-mainland locations. No claim for loss can be made until 15 days after shipping.

Posted 6 years ago

“one of the mugs was chipped.”

Posted 6 years ago

I'm sorry to hear your order has arrived damaged, please forward a photo to support@xs-stock.co.uk in order for us to resolve this for you as quickly as possible.

Posted 6 years ago

“Posting was a bit late would like a refund”

Posted 7 years ago

Thank you for your review. After looking into this, I can see you opted for our next working day delivery service. Your order was dispatched on Friday 31/3 and delivered on Monday 3/4 which is on schedule.

Posted 7 years ago

“Hello, I bought recently two onesies which were presents to my grandchildren for their birthdays. My granddaughter received hers last week and was delighted about her pink/white/grey spotty onesie. However, she wore it only one evening when the seam from her waist down on one side about 15 cm although - being a slim girl - it was very loose on her. I stitched it up and she wore it again the next day, happy that it was repaired, when the seam split this time down her legs for another 15 to 20 cm. I did not have the time this time to stitch it up and Mia was not prepared to let her favourite onesie go. As for the other, all white fluffy onesie, I sent it today to France to my other granddaughter in the hope that it will be better quality. I look forward to your comments and suggestions. Thank you. Regards, Rita M.”

Posted 7 years ago

After looking into this further, I can see you contacted us directly on 1/3 and a reply was sent on 2/3 @ 9.03am asking for a photo (as per our company policy) but as of yet have not received a reply from yourself. If you could forward this as soon as possible, we can get this matter resolved asap for you.

Posted 7 years ago

“After placing the order, I realised I had made a mistake and hit the 5 instead of the 6 on the keyboard and ordered one less than I needed. I immediately E-mailed the contact desk to request another one. 4-5 hours later I received an E-mail telling me that it was not possible as the order had already been processed. What's the point of having contact desk info highlighted, if it's not monitored?”

Posted 7 years ago

I'm very sorry you feel this way. You had contacted us @ 9.03am and by the time we had gotten to your email @ 11.59am your order had already been packed & dispatched so we were unable to add another item onto your order I'm afraid.

Posted 7 years ago

“The bluetooth station is good. But the hex bugs both broke straight away and the Cape came off superman straight away.”

Posted 7 years ago

“My own fault but did not realise when looking at the cheerleader outfits that the pompoms were not included,”

Posted 7 years ago

“Haven't received anything and haven't had any communication regarding dispatch or delivery. Money has been taken out though”

Posted 7 years ago

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XS-Stock.com Ltd is rated 4.8 based on 7,980 reviews