Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.89

3.9 Rating 540 Reviews

68 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only ordered 3 samples but took nearly a month to arrive . Only cost Me the postage but by the time arrived had purchased elsewhere so straight in the bin”

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Posted 6 months ago

“Ordered 11th August turned up 3rd October”

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Posted 6 months ago

“One item was sent incorrectly and this was delt with very quickly and the right item sent.Very happy with the outcome and pleased wth the service.Would happily order again.”

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Posted 6 months ago

“easy transaction and great delivery *************”

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Posted 7 months ago

“Don’t use their delivery times As anyway to organise your work terrible service”

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Posted 7 months ago

Hi William, Thank you for your review. The item you purchased online is down as a pre-order, which is expected on the 14th of October. We alerted you as soon as this was noted. In your position, I understand your frustration, especially after cutting a panel incorrectly, but we have more stock arriving shortly so you'll be able to carry on your project, but for now we couldn't fulfill. Your refund has been processed but please keep your eyes online as the pre-order will be removed once the stock arrives. Kind Regards Rupert

Posted 7 months ago

“Ordering was straightforward through Rubber Duck. Even better, the item had a genuine discount on. Communication was very good from company and delivery person. I would definitely recommend this company.”

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Posted 7 months ago

Thank you for your review but we are Wet Wall Works, but we'll take the 5 star review :-) Kind Regards Rupert

Posted 7 months ago

“Received my samples and will be ordering shortly. Great choice of wet walls.”

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Posted 7 months ago

“I ordered 3 samples of wet wall, but it took a week before I phoned up enquiring about the delivery. I was told they hadn't been dispatched due to no supply of the samples - it would have been good if I was informed first from the website, and secondly from an employee. When I received my 3 samples, I actually only received 2. I was told I would receive a sample to show the cross section of the wet wall - this did not arrive. I've been informed from family members to get thicker wetwall over the corrugated stuff, and I was hoping to check for this with the sample but it never arrived. I have no idea if it ever will.”

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Posted 7 months ago

“I paid for three samples and only received one.”

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Posted 7 months ago

“Only two samples arrived and no answer to my message”

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Posted 7 months ago

“Great people on the phone but awful delivery. Dx just left it at a house half a mile away, no message, no phone call, nothing.”

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Posted 7 months ago

Hi Vicky, Looking at tracking, I can see they delivered the panels to Partridge Kitchens which, as you've pointed out, is down the road. I'm so so sorry they did this and can only imagine, as you live in the middle of some beautiful countryside, the drivers are so used to driving to this large converted farm that they didn't read the document and went by postcode. Not good enough and I'll get this passed on as they've caused us to get this negative review. Thank you Vicky and I'll pass the positive info to the team :-) Kind Regards Rupert

Posted 7 months ago

“Great product smooth transaction, then the problems started was told out for delivery between 8 an 6on Tuesday no delivery will be out weds morning arrived Friday @11am”

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Posted 7 months ago

Thank you for your review. I've looked at both orders and want to give some balance to what you've written. All orders have tracking, and automated emails are sent giving you a delivery day. The first order was placed at 20:05pm 3/9/24, the team dispatched the following day as you paid for a 24 hour service, and you received it on Thursday 5/9/24 at 10:23 am. Your second order was placed on Friday 6/9/24 at 10:23 am, but you paid for a standard delivery, which is a 3-5 working day delivery. An email will have been sent when the item was scanned on to the delivery vehicle, which I appreciate can go to your spam folder, but the delivery was made at 10:26am, which was within the time frame you paid for. Unfortunately, we can't control if emails go to spam but you weren't told the item were going to be delivered between 8am and 6pm on Tuesday, as the automated email from DX alerting you to the collection was sent at 17:46pm on the Tuesday. Please, if you have any questions, you can reach us by phone, WhatsApp, social or email as we can look at live tracking for you. Thank you Rupert

Posted 7 months ago

“Not impressed with company. I called the order through to make sure they had stock. Was told yes and it would be sent out next day but it arrived a week later. One panel was damaged but was told it’s ok it’s the rear. I’m sure FIbo manufacturer would not be happy with that response as the whole panel needs to be waterproof and perfect for their guarantee. The panels were not cheap and would you say this if it was a sideboard which the back isn’t seen. Personally I would look at a different company.”

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Posted 7 months ago

“I won't be putting a review until my problem is resolved with the damaged panel”

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Posted 7 months ago

“It was only samples for colour so I can only review the speed with which they arrived, which was good. The product looks suitable for what I would contemplate purchasing later in the year.”

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Posted 7 months ago

“Great customer service , very happy.”

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Posted 7 months ago

“Great service and advice. Very easy product to use and decent price. Fast delivery. Thanks!”

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Posted 7 months ago

“Good product and fast delivery.”

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Posted 7 months ago

“Ordered three samples. Only two arrived. Quite small so can’t really get an idea of what the wall would look like. It was the sample that didn’t arrive which was the one we really wanted to see.”

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Posted 7 months ago

Hi Eleanor, Can you email websales@wetwallworks.co.uk with the name of the missing sample and we'll get this sent out. If the guys didn't send it, potentially stock levels of the panel was low. Anyhow, after your email we'll get things cleared up :-) Thank you Rupert

Posted 7 months ago

“the panels were great and the customer service was really helpful when i called.”

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Posted 7 months ago

Wet Wall Works is rated 3.9 based on 540 reviews