Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 4.06

4.1 Rating 832 Reviews

74 %

of reviewers recommend Wet Wall Works

4.1

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

Write Your review

Tell us how Wet Wall Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wet Wall Works 5 star review on 18th October 2025

Anonymous

Wet Wall Works 5 star review on 8th October 2025

Anonymous

Wet Wall Works 5 star review on 25th September 2025

Jackie Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this wet wall for my daughter a few weeks ago and has not arrived yet.The chrome edging bits have but nothing else. Please get in touch with me as soon as possible Agnes Weir”

Helpful Report

Posted 1 year ago

Hi Agnes, if you have any issues Thank you for your review but can I ask that you contact customer services if you have any issues rather than leaving a review as your issue would have been dealt with by now. You can reach us by email, phone, social media which can be found on our website but please quote the order number and let the team know your tracking details so we can see why the couriers haven't delivered all the items. Thank you Rupert

Posted 1 year ago

“Unfortunatly i was let down by this company, first the order was not sent out and so did not arrive in time before i went away. my order was a fibo board. i then had to change the delivery address to the customer address, sadly when it was delivered it was damaged and then they re, deliverd another board that was also damaged. they sent out a third board and this time it was fine. although an unfortunate experience for me the team at wet wall works were very helpfull and sorted the problem each time no questions asked. i would suggest that prehapes they should consider a different delivery company.... it is of course possible that it was just bad look and a one off event.”

Helpful Report

Posted 1 year ago

“I was lied to several times about dispatching the order. Had to call multiple times and threaten a call to trading standards to finally get the order despatched, 12 days after placing the order despite being told before ordering that all parts were in stock. Would not recommend this company.”

Helpful Report

Posted 1 year ago

Hi Duane, Thank you for your review. It was myself who dealt with this. The Naturepanels were in stock; the issue that I discussed with you was that the system had allocated a tracking code to your order from DX. DX had to look into this as we're not in a position to send out panels when they are in transit. It turns out, the system had a bug as only by going through the cameras and counting the items loaded that day against our stock could we see that the products hadn't been dispatched. We rectified this straight away, and you were sent your panels, which from start to finish did take 6 working days. Unfortunately for you, there were 2 weekends involved due to the time/day you purchased the items. This bug has been fixed, but most importantly, we hope you love the panels, as the Warmia Walnut panels look fantastic in the flesh. I'm a big fan and I hope you are to. Thank you once again, Kind Regards Rupert

Posted 1 year ago

“Customer service second to none. An item I ordered was damaged by the courier and was instantly replaced. All my queries raised were quickly answered. Recommend to all.”

Helpful Report

Posted 1 year ago

“Great service from Lee the ordering process was easy and hassle free going above and beyond to support.”

Helpful Report

Posted 1 year ago

“Absolute nightmare from start to finish. Delivery as delayed twice and was only sent out when I called to remind them to send it out as they forgot about it in the warehouse. They sent an incomplete order, there was a wall board missing. Phone lines were dead when we tried to call. We'll call you back in 5 mins resulted in no call backs. Order took over 10 days to fully arrive, after endless phone calls. Guy on the phone shouted "FOR F*CK SAKE!" when he realised the warehouse staff forgot to process my order for a second time. When I told the guy I had a missing bathroom panel I was told I would have to wait for the warehouse guys (who already forgot to post my order twice) to do a stock take. Why not just send out a new panel immediately. As a result my bathroom build is 3 weeks behind schedule and I now have very angry plumbers, electricians and joiners. Nightmare through out. Absolute joke.”

Helpful Report

Posted 1 year ago

Hi Ashwin, Thank you for your review, and I'm sorry for the colourful language. Concerning the stock take, no offence, but we need to double check what has been sent; historically, we've had our fingers burnt. Once this was completed, the items were sent out on a next day service. We try our best to get items out of the warehouse straight away, your order did take 7 working days from when you placed your order to when you received it. This will be down to the service you chose at checkout and then for us to check the stock once you notified us of the issue. Thank you once again and please, if I can help you in the future concerning panel orders, give me a call on 0300 3035553, WhatsApp (on the home screen of site) or email as I will make sure your items are out on a next day service :-) Rupert

Posted 1 year ago

“The quality of the product is fantastic. Fibo panels are lovely. However, the delivery company they use clearly lacks care for their customer's products. The packaging was damaged on arrival to my home. The corners and some aspects of the length of the packaging were damaged. The delivery company, had clearly allowed the items to be heavily impacted and damaged. The level of care taken by the courier was clearly lacking. The majority of the panels, were damaged. The corners were dented and the tongue and grove on some panels were damaged. Thankfully, our Plumber was skillful enough to select and trim the panals to fit and hide the damage behind the bathroom units. Otherwise the complete order would have needed to be returned, causing delay. The product itself is of high quality and we have no regrets purchasing Fibo panals from Wet Wall Works. Two things need to improve, the packaging and you need to change your courier.”

Helpful Report

Posted 1 year ago

“Waste of time. Requested sample arrived promptly enough, but as too small to assess true colours or design. A waste of time and postage costs! By way of validation, samples from the same product range from another supplier were 5x the size.......”

Helpful Report

Posted 1 year ago

“The shower boards arrived on time. They look great but we have only had them installed for a few days so can't comment further. Wet Wall Works' courier delivered the boards to the wrong house and left them outside, however when I called Wet Wall Works about this they were very helpful and understanding so I was impressed with their customer service.”

Helpful Report

Posted 1 year ago

“Selling sub standard product that is not fit for purpose by way of selling these in the Sale. The boards show every part of the moulding on the back. Absolutely shocking quality and should not be sold full stop, let alone in the sale. As for the trim, again, shoddy at best. Silver foil peeling off - silver foil !!!”

Helpful Report

Posted 1 year ago

“Easy to order - fast delivery and very well wrapped aqua boards. Would definitely order from them again.”

Helpful Report

Posted 1 year ago

“Had an issue with delivery to wrong house, when I called they were superb to deal with and all resolved, cheers”

Helpful Report

Posted 1 year ago

“Only ordered 3 samples but took nearly a month to arrive . Only cost Me the postage but by the time arrived had purchased elsewhere so straight in the bin”

Helpful Report

Posted 1 year ago

“Ordered 11th August turned up 3rd October”

Helpful Report

Posted 1 year ago

“One item was sent incorrectly and this was delt with very quickly and the right item sent.Very happy with the outcome and pleased wth the service.Would happily order again.”

Helpful Report

Posted 1 year ago

“easy transaction and great delivery *************”

Helpful Report

Posted 1 year ago

“Don’t use their delivery times As anyway to organise your work terrible service”

Helpful Report

Posted 1 year ago

Hi William, Thank you for your review. The item you purchased online is down as a pre-order, which is expected on the 14th of October. We alerted you as soon as this was noted. In your position, I understand your frustration, especially after cutting a panel incorrectly, but we have more stock arriving shortly so you'll be able to carry on your project, but for now we couldn't fulfill. Your refund has been processed but please keep your eyes online as the pre-order will be removed once the stock arrives. Kind Regards Rupert

Posted 1 year ago

“Ordering was straightforward through Rubber Duck. Even better, the item had a genuine discount on. Communication was very good from company and delivery person. I would definitely recommend this company.”

Helpful Report

Posted 1 year ago

Thank you for your review but we are Wet Wall Works, but we'll take the 5 star review :-) Kind Regards Rupert

Posted 1 year ago

“Received my samples and will be ordering shortly. Great choice of wet walls.”

Helpful Report

Posted 1 year ago

“I ordered 3 samples of wet wall, but it took a week before I phoned up enquiring about the delivery. I was told they hadn't been dispatched due to no supply of the samples - it would have been good if I was informed first from the website, and secondly from an employee. When I received my 3 samples, I actually only received 2. I was told I would receive a sample to show the cross section of the wet wall - this did not arrive. I've been informed from family members to get thicker wetwall over the corrugated stuff, and I was hoping to check for this with the sample but it never arrived. I have no idea if it ever will.”

Helpful Report

Posted 1 year ago

Wet Wall Works is rated 4.1 based on 832 reviews