“My name is Perri Taylor I have been with Debenhams car insurance for two years no problem, it gets changed over to this company and my policy went up double the price! when I rang up to ask why the lady was very unhelpful and told me that it was because they had change companies, I told the lady I couldn’t afford that price and to cancel my policy I would have to find another company.
They have stolen £112 out of my account I am still waiting after five days for a call back to tell me what’s happening? I get I silenced call at 5:18 on a Saturday when I tried to ring back 5:20 the phone cuts me of I ring back and the company is closed!
So now I have to wait till Monday to get back in touch with somebody. Not good and when my new insurance goes to take the money from my account it’s not going to be there! so therefore I’m going to get charged on top of my money being stolen out of my account this has made me very unhappy as I suffer with mental health issues and I’ve had to take medication to try and calm down from the situation This has made me very unwell. Don’t Use This Company”
“From my experience with vavista they have been really helpful and easy to deal with. Always been able to get through to them via phone very easy and they have a very simple to use online system to access documents so you dont have to request these if they are ever lost”
“Vavista Motor Insurance is one of the best in the market. They took over from Debenhams a few months ago. The renewal process was smooth and simple. No hustle. Every detail/question was simple and clear to my understanding.
I would always recommend family and friends if and when required.”
“Looking for new car insurance and came across vavista very competitive quote and easy to follow application
Very pleased it have me what I needed quickly
Thank you”
“I never received my car insurance renewal quote even though my old policy with Vavista expires tomorrow hence why I had to go through the rigmarole of entering all of my details again, I don't even know whether I've got a better deal by doing it that way, all I know is I had to do something to make sure my car was going to be insured, by the way I don't want or need anything from Amazon so I hope I don't win the voucher”
“On to my third attempt to call their customer service regarding my renewal, second attempt was 20 minutes on hold to be rung off and disconnected, what a great customer service, and at 20p a minute, not happy. My third attempt is currently at 11 minutes 38 seconds.
The policy was changed from Debenhams, and the renewal was over £100 more than the cheapest quote. I can't talk to them, because I'm constantly on hold, so I won't be renewing with them, nor would I recommend them to anyone.
I can't even find any online contact through the website or customer portal. Very poor indeed.”
“I tried to contact someone from this company (12/07/2021) by phone by email...noboby ...I just want to let them know I sold my car and I do not nrrd insurance anymore...today is 19/07/2021...still anyone want to talk to me or to listen...the worst company ever....”
