Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“Realistic quote with good cover added in could not be matched by previous insurer even with loyalty discounts - Quick straightforward online service.”
“STAY AWAY
Worst broker out there semt in the wrong documents for my partnee thought they wanted photo of licence they wanted the dvla summary, partner has learning difficulties and didnt realise this after them requesting the docs they didnt chase again not even a phone call, then one day randomly send me a text saying my insurance is cancelled, called them up that evening said cant do anythibg unless i provide the summary, couldnt do it on the DVLA as the government site didnt work as it was down... I will never use these again cancellation fees are ridicuolous nearly have as much as the policy...”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“Avoid this company!!
Long and short of it is that I rang at 6.50pm last Friday to change the vehicle on my policy. The guy answered then said he would put me on hold for a minute to check my details (why on hold to check my name and address??) Then 10 minutes later, he came back and started to say that he was unable to hear the phone call! Then funnily enough hung up...
I finally reached them today and after (on a recorded phone call) the change of vehicle had gone from £88 extra over the year to £201! They now want almost £800 to cancel the policy, so I am having to take this to ombudsman.
I am asking to cancel the policy as I can get the same car insured for half the price with Go Skippy.
The call center is based abroad and to be honest, I could barely understand a word the were saying.
Poor company and very unprofessional. AVOID at all costs!!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
