“Easy to use website,portal is über easy too!
Had to speak with someone on the telephone and they were a delight and so helpful with my questions regarding my policy”
“Once through to an agent to complete my renewal, all was straightforward and efficient. What a job getting to this point though. Initially responded to text messg with RENEW. Then there were emails and letters, some of which seemed out of sync with each other. I responded CALL to one text (am), but the call did not come that day. I called several twice; no indication of progress in queue and gave up after 30 mins. Got through at 3rd time of asking & it was straightforward.”
“Very happy with a competitive car insurance quote which matched last years (from another provider). Easy online application, and also discovered that they a support tree planting project which adds a nice green/eco touch.”
