Vanstyle Reviews

Name: Vanstyle
Address: Unit 1, Bilsthorpe Business Park, Unit 1, Bilsthorpe Business Park, Bilsthorpe
Rating: 4.53

4.5 Rating 3,467 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

Metrics

Info

4.5

Based on 3,467 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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Vanstyle 5 star review on 29th April 2024

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not arrived my 06813668623 if someone could call me”

Helpful Report

Posted 2 years ago

Hi Ross - we have asked our customer services team to give you a call. Thank you

Posted 2 years ago

“Waited over a week and a half for delivery of items rang the shop and got very little information about my order and still waiting”

Helpful Report

Posted 2 years ago

Sorry Matthew that there has been a delay in your products arriving - if we can be of any further help please contact us at sales@vanstyle.co.uk - thank you

Posted 2 years ago

“Order a stock item on 20th Aug supposedly despatched on the 25th and still no sign of it , a complete joke , and to be fair the cost of delivery should be no more than 2 days”

Helpful Report

Posted 2 years ago

Hi Stuart - we have made our customer services team aware of your feedback to follow up with you directly. Apologies it has taken longer than expected to arrive. Thank you

Posted 2 years ago

“Poor delivery, 5 days I think”

Helpful Report

Posted 2 years ago

Hi Heath - we are sorry your parts took longer than expected to arrive, we hope however you are pleased with them now they have landed. Thank you

Posted 2 years ago

“I made a large order, with delivery to Sweden. The order was cancelled, with no call made to me. My efforts to talk to someone to find a delivery solution were frustrating. First someone said you could deliver, but it would be expensive, and they would quote me. I heard nothing back. I was then told that delivery was not at all possible when i emailed again. I took the large part of the business elsewhere (a UK based supplier who made it very easy, with very well priced delivery) and made a smaller order with you, only because i could not find the parts with other suppliers. Having made the smaller order, it then went 5 days with no word from anyone. When i emailed to ask what was going on, i was told there is a delay as you are busy. FINE...but would have been nice to know that, or receive some communication before chasing. You have a great website and range, but the service i had for the most part was poor.”

Helpful Report

Posted 2 years ago

Hi Luke - thank you for taking the time to detail your feedback, it is clear we didn't get things right with your order. Our management team has been made aware of your comments to review and help improve our service and communication in the future. Thank you

Posted 2 years ago

“I had to chase up delivery as they had not been sent and no communication of the problem. Also product arrived broken, a new replacement was sent within a day but over all disappointing this time. James”

Helpful Report

Posted 2 years ago

Hi James - we are sorry we didn't get things quite right with your order, we do appreciate your feedback to help us continue to improve our service. Thank you

Posted 2 years ago

“Placed an order which took over 2 weeks to arrive, poor communication after 15 phone calls I made , spoilt the start of my holiday as I need parts to be able to go”

Helpful Report

Posted 2 years ago

Hi we are sorry to learn that things didn't go quite right with your order, apologies for any inconvenience this caused and we hope that you were able to enjoy your holiday in the end. Thank you

Posted 2 years ago

“Still haven’t received my goods from my order made over two weeks ago now, very poor passage of information provided or customer information/ updates, on where or when my goods will be delivered? Have had to chase customer services twice now on situation. Overall NOT very impressed with customer services at all.”

Helpful Report

Posted 2 years ago

Hi Garry - we are sorry to learn we haven't got our comms quite right on this occasion. If you do require any further updates on your order you can continue to contact us via sales@vanstyle.co.uk or call us between 9am & 5.30pm on 01623 797 358 - thank you

Posted 2 years ago

“Curtains are a nightmare to move along the rail, keep getting stuck on the screw heads. I'm going to buy some flathead screws and see if that's better”

Helpful Report

Posted 2 years ago

Hi Christine - we are sorry you are having issues with your curtains, if you need any assistance from us to help resolve the issue please contact us at sales@vanstyle.co.uk - thank you

Posted 2 years ago

“Eight days after ordering still no parcel or email so I phoned to enquire where my parcel was. Told it was out of stock and hadn’t got around to phoning me. Item back in stock in roughly a week so I cancelled the order.”

Helpful Report

Posted 2 years ago

Hi there - we apologise that our communication wasn't quite right with this one, we appreciate your feedback to help us to continue to improve for the future. Thank you

Posted 2 years ago

“The product arrived with no instructions or fitting kit as stated on the web page, bought my own fixings, bit disappointing really, for the price”

Helpful Report

Posted 2 years ago

Hi Ian - thank you for the feedback and sorry your instructions were missing, if you require any further assistance please do email us at sales@vanstyle.co.uk - thank you

Posted 2 years ago

“2 brackets broke after just 1 journey.”

Helpful Report

Posted 2 years ago

Hi Daniel - we are sorry you are having issues with your product, please do email us any further details and images you have to sales@vanstyle.co.uk so that we can review this further. Thank you

Posted 2 years ago

“Great products ,but your postage to Ireland for the mallest of parts is ridiculous- only jumping on brexit bandwagon. I sourced them in germany and delivered from twice the distance for half the cost!.”

Helpful Report

Posted 2 years ago

Hi Pj - thank you for your feedback. We always try to keep our carriage costs to a minimum and we can assure you this is the same post Brexit, although this undoubtedly has had an impact on some international orders. We hope to be of service to you in the future. Thank you

Posted 2 years ago

“Not happy at all the Selling the don’t have in stock”

Helpful Report

Posted 2 years ago

Hi Moslem - thank you for your feedback, due to recent demand we do have a few products that are out of stock but can be placed on backorder so that items can be shipped once they come back into stock. Thank you

Posted 2 years ago

“Why sell black gloss wheels and a fitting kit that has shiny silver bolts, when you sell black wheel nuts.”

Helpful Report

Posted 2 years ago

Hi Anthony - thank you for your feedback, we have passed these on to our management team so they are aware of your suggestion. Thank you

Posted 2 years ago

“Ordered roof bars for Caddy. Bars fit well but end caps with locks do not! None of the 4 locks fit the slot they’re supposed to. Disappointing.”

Helpful Report

Posted 2 years ago

Hi Andy - thank you for your feedback, we have passed your comments to our Management Team to look into and help improve our experience in the future. Thank you

Posted 2 years ago

Hi Andy - we have tried to contact you to resolve this however we have been unable to reach you, therefore if you would like to contact us at sales@vanstyle.co.uk we will get this resolved for you. Thank you

Posted 2 years ago

“Great product, but no instructions or clamps .”

Helpful Report

Posted 2 years ago

Thanks for your feedback Peter, we have passed your comments to our Management Team to help improve our service in the future in relation to this product. Thank you

Posted 2 years ago

“Not what I thought they where, was expecting the plastic mirror cover not a thin covers that just cloaks the mirror. Managed to trim it down a and super glue it for a temp fix. Not bad product of you wish to just cloak but I didn’t notice or read anything to describe it clearly”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we are reviewing the information you have provided to help improve our product listing in the future. Thank you

Posted 2 years ago

“Customer support a bit pants. Attitude is a bit crappy at times too! They’ve had the same recording whilst on hold - have items fit for free which actually hasn’t been a thing for ages!! And the time it takes them to answer the phone is Diabolical!”

Helpful Report

Posted 3 years ago

Hi Adele - thank you for your feedback, we have passed your comments to our management team to help improve our service in the future. Thank you

Posted 2 years ago

“Purchased new T6 wheels and tyres. Wheels great but tyres below an acceptable standard and had to be immediately changed.”

Helpful Report

Posted 3 years ago

Hi - we are concerned to learn of your feedback regarding the tyres you have purchased. Please contact us at sales@vanstyle.co.uk if you require further assistance. Thank you

Posted 2 years ago

Vanstyle is rated 4.5 based on 3,467 reviews