“Warm welcome upon arrival then an inspection of vehicle with emphasis on lights, brake lights, fog lights and reversing lights carried out. Arrived early to collect vehicle and sat outside in the cold and rain as no waiting room or facilities on site. Vehicle ready for collection and parked in bay. Unfortunately after the initial lighting inspection no replication to show me their electrical work was satisfactory and trailer light worked. No explaination for trailer fuse location. Had to wait until I drove home to test towbar and lighting was satisfactory. Disappointed with customer service hand over.”
“sent wrong bits,,, easy to do as bits very similar
called when discovered wrong bits sent and chap resent them straight away
so pretty decent customer service
will use again”
“Excellent service. Quick, competitive quote and fitting. Friendly and helpful staff. Towbar works great. They clearly know what they are doing. Cannot recommend them enough, superb.”
“Superb service, I ordered the wheels and parts online with great ease, also a great bonus was they are also set up for Channel Islands deliveries and VAT free invoicing, which so many companies overlook for the Islands. Shipping was fast, parts arrived over two separate days as the delivery was split into two packages, but again for Channel Islands deliveries we are used to this and all was packaged well and arrived in perfect condition. Communications with the company were great and tracking details supplied with commercial invoices and customs clearance paperwork too.. what’s not to like about that? It was simple, as online sales should be.. and dealt with efficiently.
Thanks Trident…”
“Order very promptly dealt with and it arrived very well packaged. My only complaint concerned the delivery.firm. I paid for next day delivery but it did not happen and I had to wait three further days for the next convenient date. My five stars are for Trident, two stars for delivery firm.”
“Had a minor problem with a light bar. Replacement was immediately sent out. Each interaction with staff was positive and helpful.
Highly recommended.”
“Trident l have used in the past and have not failed to impress.
The team are knowledgeable, friendly, carry out good works and explain how to attach the tow bar, and above all remind you there is a 2 year warranty and just call if you need help.
There is a free hire car, you just top up the fuel so that you are not waiting around.
All in all an excellent service.
Dave”
“Ordered on Saturday knowing item wouldn't be sent until Monday. Chose next day delivery as I needed it quickly and it arrived Tuesday. Good communicsation of order and despatch and delivery updates so all in all faultless. Will definately use again for my towing requirements and would recommend.”
“Very helpful in ensuring that wiring kit was suitable for vehicle [after kits I received from other were not compatible]. Great quality, easy to fit.”
“Incorrect items supplied (wrong specification tyres). Returned for a refund as the correct wheels / tyres were out of stock although they were still showing as in stock on the website. Ordered and received from another company next day.”
