ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,784 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Delivery was late by a day with no notification.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Although the majority of our deliveries are made on the next working day, unfortunately this is only an estimate and cannot be guaranteed as we use an external courier. We do stipulate in our delivery information that regrettably delivery times may be occasionally extended due to issues which are out of our control, but this is few and far between thankfully and our courier partner DPD usually have a very high success rate. Thank you again for your order!

Posted 3 years ago

“The DeWalt saw is great but the delivery process (DPD) was trully hopeless and resulted in the item being delivered 5 days late after numerous false claims by DPD to have tried to deliver when I was at home.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking the time to leave this review, and we are sorry that your delivery did not arrive next working day as we would expect. According to the tracking, DPD apparently attempted delivery twice before returning the goods back to us as the sender which is standard practice following a failed delivery. We then resent the goods at your request and they were delivered the following day. The tracking appears to suggest that the driver may have gone to the wrong location unfortunately. DPD do send out numerous tracking emails to customers regarding their delivery which include the 1 hour time slot as well as options to leave instructions for the driver including an image of your property. This usually helps if the driver is struggling to find you. Thank you again for taking the time to leave this feedback, and we hope to hear from you again in the near future!

Posted 3 years ago

“Be warned my company name did not appear on the issued vat invoice., and they will not amend the invoice, despite me entering try company on the account and it showing on the email confirmation!”

Helpful Report

Posted 3 years ago

Dear Julian, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We are not legally allowed to amend invoices once a customer has submitted their details and the payment has been approved by their bank. However, we became aware of a slight glitch in our system which has since been rectified so invoices can now be generated with the company name, providing this is entered by the customer during checkout. Thank you again for choosing ToolStoreUK for your purchase.

Posted 3 years ago

“Good price and quick delivery but a ridiculous amount of plastic bubble wrap protecting an unbreakable Dewalt cool box in a massive cardboard box. Must try harder.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have passed your comments over to our warehouse manager and we will review this internally. Due to the nature of some of the items that we supply, occasionally certain items may be more prone to damage in transit so we do often add extra packaging to avoid damage to handles etc. This may explain why you had additional packaging with this order, but we will certainly review this and make any changes that we feel necessary. Thank you again for the review, and we are glad that you were pleased with the price and delivery service.

Posted 4 years ago

“I'm still waiting for the Allen Key, for the milwaulkee saw that seems to have been forgotten.”

Helpful Report

Posted 4 years ago

Good afternoon Charles, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Having looked into the details of this order, I can see that you were liaising with our customer services team via email in June but we never received a reply from our last email to you on the 16th of June unfortunately. If you would like to reply to that email we can hopefully get this matter resolved for you. Alternatively please email us at customerservices@toolstoreuk.co.uk and we can advise you further. Kind Regards

Posted 4 years ago

ToolStore UK is rated 4.9 based on 3,784 reviews